Housekeeping Manager

Tharaldson Hospitality • Las Vegas, NV

2d • $47,000 - $52,000 • Onsite

About The Position

The Housekeeping Manager supervises housekeeping and laundry staff and ensures that hotel housekeeping work meets company quality standards. The role provides staff training, including safety procedures and standard operating procedures, distributes keys and work assignments, and inspects rooms, including deep cleans. The manager handles guest complaints related to housekeeping service or equipment, monitors linen and guest-supply inventory, and reports and records maintenance issues. The position also completes follow-up on vacant and occupied rooms, manages lost and found items, and may perform housekeeper duties as needed.

The position directly supervises housekeeping and laundry as determined by the General Manager. Supervisory duties include interviewing, hiring, training, planning and assigning work, evaluating performance, rewarding and disciplining employees, and resolving complaints and problems. The manager also assists the General Manager with selecting housekeeping personnel and helps hotel management ensure efficient and effective housekeeping procedures.

Requirements

• Associate degree or equivalent from a two-year college or technical school, six months to one year of related experience and/or training, or an equivalent combination of education and experience.
• Valid driver's license.
• Open availability.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to stand; use hands to finger, handle, or feel; and reach with hands and arms regularly.
• Ability to walk; climb or balance; and stoop, kneel, crouch, or crawl frequently.
• Ability to lift or move up to 10 pounds regularly and up to 50 pounds occasionally.

Nice To Haves

• At least one year of similar experience in select-service or extended-stay properties.
• Brand experience.
• Knowledge of inventory, scheduling, and ordering.
• Associate degree or equivalent from a two-year college or technical school.

Responsibilities

• Supervise the work activities of housekeeping staff.
• Train housekeeping personnel, including in safety and standard operating procedures, as directed by management.
• Inspect rooms, including deep cleans, to ensure adherence to company quality standards.
• Distribute keys and work assignments to staff.
• Address guest complaints regarding housekeeping service or equipment.
• Assist the General Manager in selecting housekeeping personnel.
• Help hotel management ensure housekeeping staff follow efficient and effective procedures.
• Monitor linen and guest-supply inventory.
• Report maintenance repairs to maintenance staff and record repair information in the maintenance log.
• Complete follow-up on vacant and occupied rooms.
• Perform housekeeper duties as necessary.
• Manage lost and found items as appropriate.
• Carry out supervisory duties, including interviewing, hiring, training, assigning and directing work, appraising performance, rewarding and disciplining employees, and resolving complaints and problems.
• Perform other duties as assigned.

Benefits

• Career advancement opportunities
• Employee discounts
• Competitive pay
• Daily Pay Option
• Flexible work schedule
• Comprehensive benefits for the employee and family, including medical, vision, dental, 401(k), and profit sharing
• Paid vacation

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree