Housekeeping Manager OEM/HM

Hyatt Place Keystone (Crestline Hotels and Resorts)•Keystone, CO

13d•$65,000 - $65,000

About The Position

The Housekeeping Manager plans, directs, coordinates, and executes activities and personnel within the housekeeping and laundry departments. The role ensures housekeeping work is completed professionally, according to established standards, and at a high level of service. The manager develops and maintains a competent, motivated, and empowered staff, and leads, trains, coaches, motivates, engages, and provides daily feedback to housekeeping employees.

Requirements

High school graduate, GED, or equivalent work experience.
Basic computer skills.
2–3 or more years of housekeeping management experience preferred.
Familiarity with Microsoft Office preferred.
Experience with hotel information systems preferred.

Nice To Haves

2–3 or more years of experience in housekeeping management.
Familiarity with Microsoft Office.
Experience with hotel information systems.

Responsibilities

Inspect work to ensure it meets specifications and established standards.
Plan and prepare employee work schedules.
Perform or assist with cleaning duties as necessary.
Investigate complaints about service and equipment and take corrective action.
Coordinate activities with other departments to provide services efficiently and on time.
Check equipment to ensure it is in working order.
Inspect and evaluate facility conditions to determine required work.
Select appropriate cleaning materials for different linens, furniture, flooring, and surfaces.
Instruct staff on work policies, procedures, and equipment use and maintenance.
Order and purchase equipment and supplies, and issue them to workers.
Forecast staffing and stock needs to support effective scheduling and ordering.
Evaluate employee performance and recommend personnel actions, including promotions, transfers, and dismissals.
Address performance and personnel issues with staff and discuss company policies.
Establish and implement departmental operational standards and procedures.
Recommend or arrange additional services such as painting, repairs, renovations, and replacement of furnishings and equipment.
Select and order or purchase equipment, supplies, and furnishings.
Recommend changes to improve service and operational efficiency.
Maintain records of work hours, budgets, payroll, and other required information.
Screen applicants and hire new employees.
Supervise in-house services such as laundry, dry cleaning, and valet services.
Advise the front office when rooms are ready for occupancy.
Estimate costs and prepare and manage budgets.
Prepare activity and personnel reports, including information on occupancy, hours worked, facility usage, work performed, and departmental expenses.