Housekeeping Manager

New Castle Hotel•Bennington, VT

13d

About The Position

The Executive Housekeeper leads the Housekeeping Department and its employees, ensuring guests receive attentive, high-quality service from a caring, well-trained, and motivated staff. The role oversees departmental operations to support guest satisfaction, employee engagement, and operational efficiency, while fostering an inclusive environment where a diverse team can thrive. The position is responsible for the safe and smooth operation of the laundry and guest areas, establishing and implementing policies and procedures that meet or exceed brand requirements, and training staff to provide impeccable service. The Executive Housekeeper participates in budgeting, monitors daily occupancy to schedule staff appropriately, manages expenses, and works to maximize profits. The role also serves as Manager on Duty when required and helps with departmental work when staffing is short.

Requirements

At least five years of progressive experience in a hotel or related field.
At least two years of experience in Housekeeping.
Prior supervisory experience.
Ability to effectively use computers and computer software, as well as housekeeping equipment and tools.
Ability to perform medium work: exert up to 50 pounds of force occasionally and/or up to 20 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.
Ability to stand for long periods and walk long distances.
Ability to kneel, bend, stretch, twist, or reach with the body and arms.
Ability to work under variable temperatures and noise levels.
Ability to move quickly and agilely when a situation requires quick assistance.
Ability to work long hours when required.
Ability to multitask.
Excellent communication skills.
Fluency in reading, writing, and speaking English.

Nice To Haves

High school diploma.
Relevant college coursework.

Responsibilities

Oversee all aspects of the Housekeeping Department to support guest satisfaction, employee engagement, and operational efficiency.
Create an atmosphere where a diverse team is engaged and can thrive.
Ensure the safe and smooth operation of the laundry and guest areas.
Establish policies and procedures that meet or exceed brand requirements.
Train staff to provide impeccable service and understand the meaning of “clean.”
Participate in the budget process.
Monitor daily occupancy and schedule staff appropriately.
Manage expenses and maximize profits.
Take charge of the property as Manager on Duty when required.
Pitch in with team tasks when the department is short staffed.