Housekeeping Manager

ModernHaus SoHo • New York, NY

8d • Onsite

About The Position

The Housekeeping Manager is responsible for ensuring the Housekeeping Department operates in an attentive, friendly, efficient, and courteous manner. The role provides guests with quality service and a clean, safe environment throughout their stay while managing expenses and maximizing service levels. The position is based at ModernHaus SoHo, a hotel in New York City operated by Highgate Hotels.

Requirements

• At least 2 years of progressive experience in a hotel or related field, or a 4-year college degree, or a 2-year college degree and at least 1 year of related experience.
• Supervisory experience is required.
• Proficiency in Windows and company-approved spreadsheet and word-processing applications.
• Ability to communicate effectively, verbally and in writing, with employees and guests at all levels.
• Ability to listen to, understand, and clarify concerns raised by employees and guests.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Ability to handle problems by anticipating, preventing, identifying, and resolving them.
• Ability to understand and evaluate complex information and data from various sources.
• Ability to work long hours when required.
• Ability to exert up to 50 pounds of force occasionally and up to 20 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to maintain regular attendance and meet hotel standards for personal appearance and grooming.

Responsibilities

• Provide attentive, friendly, helpful, and courteous service to guests, managers, and fellow employees.
• Respond efficiently and courteously to guest requests, problems, complaints, and accidents, and follow up to ensure guest satisfaction.
• Motivate, coach, counsel, train, and discipline Housekeeping personnel in accordance with Highgate Hotel standards and procedures.
• Maintain scheduled cleaning programs and detailed checklists for each position.
• Help maintain housekeeping equipment and ensure compliance with corporate risk-management standards.
• Manage large guestroom turns and ensure departmental opening and closing procedures are followed.
• Prepare and conduct interviews and follow hiring procedures.
• Inspect rooms daily, including rooms inspected with supervisors, and assist the Director of Housekeeping with VIP room inspections.
• Ensure public areas, guest rooms, and back-of-house areas meet hotel standards.
• Maintain supply par levels, order supplies and amenities, and assist with monthly and quarterly inventories.
• Protect guest privacy and security by following hotel procedures.
• Monitor work orders, submit them to Engineering, and follow up on completion.
• Conduct pre-shift meetings for room attendants and housemen.
• Respond to emergencies using information in safety data sheets and keep those sheets current and accessible.
• Balance and clear room status nightly, compare housekeeping and PMS reports, and resolve discrepancies.
• Assist with payroll-hour reviews and prepare employee schedules based on forecasts, budgets, and productivity requirements.
• Follow procedures for purchase orders, invoice vouchering, and checkbook accounting.
• Maintain professional working relationships and open communication with managers, employees, and other departments.
• Implement hotel policies and house rules, and ensure Housekeeping staff sign off on position-specific service-standard competencies.
• Use pagers and radios professionally and follow radio etiquette.
• Organize large-turn days, including group check-ins and check-outs.
• Monitor out-of-order, out-of-service, discrepant, and show rooms, and maintain constant communication with Guest Services.
• Monitor and act on special requests, including VIP, special-needs, and connecting-room requests.
• Attend weekly staff meetings and provide training on a rotational basis.
• Maintain Lost and Found procedures, key control, and participation in monthly hotel team meetings.
• Focus the department on its contribution to guest-service and audit scores, and monitor VIPs and special requests.
• Review the Housekeeping log book and Guest Request log daily.
• Maintain organized records for purchases, invoices, schedules, forecasts, reports, and tracking logs.
• Use the telephone and computer system to report and verify room status.
• Record valet laundry and review incoming laundry to ensure all items have been returned.
• Store, secure, and issue supplies as needed, and ensure regular maintenance and cleaning projects are completed biannually.
• Ensure overall guest satisfaction and participate in Manager on Duty coverage as required.
• Attend required hotel meetings and trainings, maintain regular attendance and professional grooming, and help identify and resolve operational problems.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program
• Educational opportunities and tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed