Housekeeping Manager

AccorHotel•San Francisco, CA

1d•$95,000 - $108,000•Onsite

About The Position

The Housekeeping Manager, reporting to the Director of Housekeeping, is responsible for leading and managing daily housekeeping operations to ensure consistent execution of Fairmont service and cleanliness standards. This role involves supervising, inspecting, and following up on guest rooms, public areas, and back-of-house spaces to ensure cleanliness and quality. The manager will implement rigorous quality control processes, handle guest concerns, conduct departmental meetings, and train/develop team members. They will also manage the departmental budget, ensure compliance with policies and safety standards, and collaborate with other departments to ensure a seamless guest experience. A key aspect of this role is fostering a culture of accountability, pride, teamwork, and continuous improvement.

Requirements

Computer literate in Microsoft Window applications preferred
Excellent communication and organizational skills
Strong interpersonal and problem-solving abilities
Highly responsible & reliable
Ability to work cohesively as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times

Nice To Haves

At least 1-2 years previous leadership experience in large Housekeeping or Rooms Division preferred
University/College degree in a related discipline an asset

Responsibilities

Consistently deliver professional, friendly, and engaging service to guests and colleagues.
Lead and manage daily housekeeping operations, ensuring consistent execution of Fairmont service and cleanliness standards.
Supervise, inspect, and follow up on guest rooms, public areas, and back-of-house spaces to ensure cleanliness, presentation, and overall quality.
Implement and maintain rigorous quality control processes, including daily inspections, audits, and timely follow-up on identified gaps.
Take ownership of guest concerns related to housekeeping, responding promptly, documenting issues, and coordinating with relevant departments to ensure resolution.
Conduct regular departmental meetings, briefings, and line-ups to communicate priorities, reinforce standards, and foster engagement.
Train, coach, and develop team members on cleaning procedures, equipment use, safety protocols, service standards, and brand expectations.
Oversee recruitment, onboarding, training, and ongoing development of housekeeping team members in partnership with People & Culture.
Monitor employee performance and provide regular feedback, coaching, recognition, and development opportunities to maintain high standards.
Address performance and conduct concerns through coaching, mentoring, retraining, and corrective action, when appropriate.
Manage the departmental budget responsibly, optimizing labor, supplies, and other resources while maintaining service and quality standards.
Balance operational, administrative, and team priorities effectively in a fast-paced environment.
Ensure consistent compliance with departmental policies, procedures, brand standards, and applicable safety and sanitation requirements.
Identify and report maintenance issues promptly and follow up with Engineering to ensure timely resolution.
Maintain accurate and timely records of inspections, audits, evaluations, training, and other departmental activities.
Partner closely with Front Office, Engineering, and other operational departments to resolve guest concerns, address quality issues, and ensure a seamless guest experience.
Use quality and operational data to identify trends, prioritize opportunities, and drive continuous improvement within the department.
Foster a culture of accountability, pride, teamwork, and continuous improvement.
Lead by example and maintain a visible presence on the floor and throughout the operation.
Perform other duties as assigned by leadership.