Housekeeping Inspector
About The Position
The Hilton Richmond Hotel & Spa/Short Pump is seeking a Room Inspector for its Housekeeping department. The role leads housekeeping teams, inspects rooms, supports smooth department operations, and works closely with the Executive Housekeeper and other hotel departments. The position is at the Hilton Short Pump in Richmond, Virginia, a flagship property of Shamin Hotels, which owns and operates more than 78 hotels. The job is full-time, with a day shift from 8:30 a.m. to 5:30 p.m., and an hourly salary range of $17.00 to $18.75. The inspector leads, trains, and supervises Room Attendants and Housepersons in an assigned area to ensure rooms and public areas meet cleanliness and quality standards. The role includes assessing room inventory, assigning rooms for cleaning, inspecting rooms, and verifying and reporting room status or discrepancies. The inspector also supports daily department operations, coordinates with Engineering on maintenance and repairs, monitors linen rooms, carts, and inventories, and performs housekeeping or laundry duties as needed. Guest service is an important part of the position, including greeting guests, answering questions, and helping resolve issues. The employer offers a competitive salary and benefits package, including medical, vision, dental, life insurance, short- and long-term disability, a 401(k) plan, paid time off, and a hotel discount program. Applicants must agree to a pre-employment background check; the employer maintains a drug-free work environment.
Requirements
- One year of experience as a housekeeper or cleaner.
- Strong guest service skills and clear communication ability.
- Ability to work effectively in stressful, high-pressure situations, including handling guest complaints.
- Time management skills and strong attention to detail.
- Discretion and ability to maintain confidentiality.
- Dependable transportation.
- Physical ability to move or operate large objects, including housekeeping carts, suite furniture, large bags of linen, vacuum cleaners, and boxes of inventory.
- Ability to stand or walk for long periods and lift up to 20 pounds frequently and up to 50 pounds occasionally with help.
- Availability to work day shifts, including weekends and some holidays.
- Applicants must agree to a pre-employment background check.
Nice To Haves
- Room inspection or supervisory experience is highly desired.
Responsibilities
- Lead, train, and supervise Room Attendants and Housepersons in a designated area.
- Ensure rooms and public areas meet established cleanliness and quality standards.
- Support daily housekeeping operations, including opening and closing the office, leading morning stand-up meetings, and communicating with the Front Desk.
- Assess room inventory, assign rooms for cleaning, and inspect rooms.
- Verify and report room status and discrepancies.
- Monitor linen rooms, carts, and designated inventories.
- Coordinate with the Engineering Department to ensure efficient maintenance and repair of items related to guest rooms and public areas.
- Perform Room Attendant, Houseperson, or laundry duties as needed.
- Greet guests warmly, answer their questions, and address issues with the team to support a positive guest experience.
Benefits
- Medical insurance
- Vision insurance
- Dental insurance
- Life insurance
- Short-term disability insurance
- Long-term disability insurance
- 401(k) plan
- Paid time off
- Hotel discount program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
