Housekeeping Houseperson

Loews Hotels & Co•Kansas City, MO

6d•Onsite

About The Position

The Housekeeping Houseperson cleans assigned public and guest-room areas at Loews Kansas City Hotel and helps room attendants by emptying trash and soiled linen from housekeeping carts. The role supports a positive guest experience through friendly, helpful service and maintains clean, stocked, and organized work areas and linen closets. Duties include cleaning public restrooms, lobby levels, elevators and tracks, ice machine areas, stairwells, entrances, hallways, and back-of-the-house windows; vacuuming guest hallways; washing and delivering guest-room glassware; and bringing trash and dirty glassware to the designated areas. The position also responds to assigned service requests, follows housekeeping procedures and safety rules, attends meetings and training, and performs other consistent duties as directed by management. The role requires extensive standing, walking, lifting, bending, and other physical activity throughout the shift, including pushing, pulling, and carrying items weighing up to 150 pounds. A flexible schedule, including weekends and holidays, is required.

Requirements

Previous experience is an asset.
Basic English language skills.
Able to work as part of a dynamic, quality-driven team.
Able to work a flexible schedule, including weekends and holidays.
Customer-service orientation and excellent hospitality skills.
Able to stand, walk, push, pull, stoop, bend, and lift items weighing up to 150 pounds repetitively during the shift.
Able to perform the stated physical demands, including extensive standing and walking, frequent use of hands, and stooping, kneeling, crouching, or crawling.
Close, distance, peripheral, and depth vision.

Responsibilities

Report to work as scheduled in proper uniform and in accordance with personal appearance standards.
Maintain a friendly, positive attitude and provide excellent guest relations, including recognizing returning guests.
Follow Housekeeping Department policies and procedures, including proper radio etiquette and use of chemicals.
Respond to, follow, and close assigned HotSOS and other requests using Rexx/radio appropriately.
Help room attendants by emptying trash and soiled linen from housekeeping carts.
Maintain public restrooms, hotel lobby levels, ashtrays, elevators and tracks, ice machine areas, stairwells, building entrances, and hallways.
Clean back-of-the-house windows as needed and vacuum guest hallways daily.
Keep linen closets clean, stocked, and organized.
Wash guest-room glassware and deliver it to linen closets; bring dirty glassware to housekeeping at the end of the shift.
Bring trash to the compactor at the end of the day.
Attend scheduled departmental meetings, hotel meetings, and training sessions.
Perform duties in a timely and efficient manner and maintain equipment and work areas in clean, excellent condition.
Execute emergency procedures and comply with safety regulations, hotel policies, rules, uniform, and grooming standards.
Recycle whenever possible and remain current with hotel information and changes.
Promote teamwork and promptly notify supervisors or appropriate individuals of problems or unusual matters.
Perform other duties directed by management that are consistent with company policies and procedures.