Housekeeping Houseperson Opportunities
About The Position
The Housekeeping Houseperson cleans assigned public and guest-room areas of the hotel and supports room attendants. The role helps maintain a positive guest experience through friendly service, good public relations, and timely responses to guest requests. Duties include cleaning and maintaining public areas, handling trash and soiled linen, organizing and stocking linen closets, and washing and delivering guest-room glassware. The position also requires following housekeeping procedures, hotel policies, safety regulations, and emergency procedures; maintaining equipment and work areas; and participating in meetings and training. The role requires extensive standing and walking, repetitive bending and lifting, and the ability to work a flexible schedule that includes weekends and holidays.
Requirements
- Previous experience is an asset.
- Basic English language skills.
- Ability to work as part of a dynamic, quality-driven team.
- Ability to work a flexible schedule, including weekends and holidays.
- Customer-service orientation and excellent hospitality skills.
- Ability to stand, walk, push, pull, and carry items weighing up to 150 pounds, and to stoop, bend, and lift repetitively during the shift.
- Ability to perform extensive standing and walking; use hands to handle, feel, or point; and stoop, kneel, crouch, or crawl as required.
- Close vision, distance vision, peripheral vision, and depth perception.
Nice To Haves
- Previous experience.
Responsibilities
- Report to work as scheduled and in proper uniform, following personal appearance standards.
- Maintain a friendly, positive attitude and recognize returning guests.
- Follow Housekeeping Department policies and procedures, including proper radio etiquette and use of Rexx/radio to respond to and close assigned HotSOS and other requests.
- Assist room attendants by removing trash and soiled linen from housekeeping carts.
- Maintain public restrooms, hotel lobby levels, ashtrays, elevators and tracks, ice machine areas, stairwells, building entrances, and hallways.
- Handle guest interactions with excellent guest-relations skills.
- Clean back-of-the-house windows as needed and vacuum guest hallways daily.
- Use appropriate cleaning chemicals according to departmental procedures.
- Attend scheduled departmental and hotel meetings and training sessions.
- Perform duties in a timely and efficient manner and complete other management-directed duties consistent with company policies and procedures.
- Keep linen closets clean, stocked, and organized.
- Take trash to the compactor at the end of the day.
- Wash guest-room glassware and deliver it to linen closets; bring dirty glassware to housekeeping at the end of the shift.
- Promptly notify supervisors or other appropriate individuals of problems or unusual matters of significance.
- Be polite, friendly, and helpful to guests, management, and fellow team members.
- Maintain equipment and work areas in clean and excellent condition.
- Execute emergency procedures in accordance with hotel standards and comply with safety regulations, hotel policies, and rules.
- Recycle whenever possible and remain current with hotel information and changes.
- Promote teamwork and comply with hotel uniform and grooming standards.
Benefits
- Competitive health and wellness benefits
- 401(k) and company match
- Paid sick days
- Vacation
- Paid holidays
- Paid bereavement
- Paid pet bereavement
- Training and development opportunities
- Career growth opportunities
- Tuition reimbursement
- Pet insurance
- Team Member hotel rates
- Other discounts and perks
- Complimentary meals in the Team Member Café while working
- Golf discount at The Lodge at Ventana Canyon
- Community volunteer opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
