Housekeeping Floor Manager
About The Position
The Housekeeping Floor Manager assists in leading the housekeeping department to achieve and exceed company service standards while operating within the agreed budget. The role assists the Director of Housekeeping in guiding and supporting the laundry, linen room, public areas, and rooms teams, ensuring high standards in cleaning, maintenance, and guest service for internal and external guests. The position supports communication of measurable housekeeping standards and goals, contributes to the development and maintenance of effective housekeeping processes, and ensures daily tasks and guest requests are handled accurately and efficiently. It also helps foster positive working relationships across hotel departments and a professional, committed team environment aligned with strategic objectives. The manager maintains cleanliness and service standards and trains and monitors the team daily.
Requirements
- Two years of housekeeping management experience.
- Previous supervisory skills in a hotel.
- Experience working with the Opera PMS System.
- Good understanding of housekeeping management systems and processes.
- Excellent attention to detail.
- Experience with Forbes and LQA Standards.
Responsibilities
- Communicate realistic, measurable housekeeping standards, objectives, and goals to the team and management, including service standards and budget targets.
- Assist in developing, directing, and maintaining housekeeping processes that support a positive guest experience.
- Ensure daily housekeeping tasks are completed accurately and guest requests are managed efficiently or communicated to relevant departments promptly.
- Set a positive example in relationships with hotel departments and ensure issues are managed efficiently and appropriately.
- Work with the Director of Housekeeping to develop a progressive, professional, and committed team environment that supports strategic objectives.
- Ensure cleanliness and service standards are maintained in all areas of responsibility.
- Train and monitor the team daily to ensure service and cleanliness standards are understood and followed.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
