Housekeeping Dispatcher

Seneca Gaming Corporation•Salamanca, NY

About The Position

The Housekeeping Dispatcher responds to telephone inquiries and requests for department services, notifies appropriate personnel, and prepares correspondence and documents while providing clerical support. The role creates and maintains department files, records, and logs, including payroll and employee information. It promotes positive public and employee relations and provides patrons with exceptional, professional customer service. The position requires maintaining an understanding of and complying with information security policies, attending meetings, completing required SGC training within nine months of employment, and adhering to attendance, regulatory, departmental, and company policies. Duties and expectations may change as needed. Hours are determined by a 24-hour schedule. The work takes place in a casino environment where noise is usually moderately loud and may be loud on the casino floor; smoking is permitted. The job involves extended periods of sitting, typing, and telephone communication, use of office equipment and hotel systems software, light lifting, and the ability to stand, walk, and move through casino areas. Employees must maintain physical stamina and a suitable mental attitude to work under pressure in a fast-paced environment.

Requirements

Must be at least 18 years of age upon employment.
High school diploma or equivalent required.
Must have a clear, pleasant speaking voice, good hearing, and proficiency in proper grammar for effective telephone communication.
Must have proficient computer skills.
Must possess excellent communication skills.
Ability to write routine correspondence and speak effectively to the public, employees, and customers.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interact effectively with customers and employees.
Ability to resolve problems and conflicts in a diplomatic and tactful manner.
Must be able to operate office equipment, including a PC and hotel systems software.
Must be able to meet the physical demands of extended sitting and typing, light lifting, and standing and walking through casino areas.
Must be able to work under pressure in a fast-paced casino environment.

Nice To Haves

Office administration experience or related experience preferred.

Responsibilities

Respond to telephone inquiries and requests for department services and notify appropriate personnel or prepare documents as needed.
Prepare typed correspondence and documents and provide office clerical support.
Create and maintain department files, records, and logs, including payroll and employee files and associated information.
Promote positive public and employee relations.
Participate as a panel member on SGC's Board of Review as needed.
Maintain a current understanding of information security policies and guidelines, including the Seneca Gaming Corporation Acceptable Use Policy, and comply with them.
Provide exceptional customer service to patrons and communicate in a pleasant, friendly, and professional manner.
Maintain a professional work environment with supervisors, managers, and staff.
Meet attendance guidelines and adhere to regulatory, departmental, and company policies.
Complete required SGC training programs within nine months of employment.
Attend necessary meetings.