Housekeeping Dispatcher

Seneca Gaming Corporation•Salamanca, NY

About The Position

The Housekeeping Dispatcher responds to telephone inquiries and requests for department services, notifies appropriate personnel, and provides clerical support. The role creates and maintains department files, records, and logs, including payroll and employee information. It also involves promoting positive public and employee relations, participating on SGC's Board of Review as needed, following information-security policies, providing professional customer service, attending meetings, and completing required SGC training within nine months of starting employment. Hours are determined by a 24-hour schedule. Duties and expectations may change as needed. The work takes place in a casino environment where smoking is permitted. Noise is usually moderately loud and may be loud on the casino floor. The position involves extended sitting, typing, and telephone communications, use of office equipment and hotel systems software, light lifting, and standing, walking, and moving throughout the casino. Employees must maintain stamina and a professional attitude while working under pressure in a fast-paced environment.

Requirements

Must be at least 18 years old upon employment.
High school diploma or equivalent required.
Must have a clear, pleasant speaking voice, good hearing, and proficient grammar for effective telephone communications.
Must have proficient computer skills.
Must possess excellent communication skills.
Ability to write routine correspondence and speak effectively to the public, employees, and customers.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interact effectively with customers and employees.
Ability to resolve problems and conflicts diplomatically and tactfully.
Must be able to perform extended periods of sitting and typing and telephone communications, use office equipment, lift light items, and stand, walk, and move through all areas of the casino.
Must maintain physical stamina and a proper mental attitude to work under pressure in a fast-paced casino environment.

Nice To Haves

Office administration experience or related experience preferred.

Responsibilities

Respond to telephone inquiries and requests for department services; notify appropriate personnel or prepare documentation as needed.
Prepare typed correspondence and documents and provide office clerical support.
Create and maintain department files, records, and logs, including payroll and employee information.
Promote positive public and employee relations.
Participate as a panel member on SGC's Board of Review as needed.
Understand and comply with information-security policies and procedures, including the Seneca Gaming Corporation Acceptable Use Policy.
Provide professional, friendly, and pleasant customer service to patrons and maintain professional relationships with supervisors, managers, and staff.
Meet attendance guidelines and comply with regulatory, departmental, and company policies.
Complete required SGC training programs within nine months of employment commencement.
Attend necessary meetings.