Housekeeping Coordinator

Marriott•Newport Beach, CA

About The Position

The Housekeeping Coordinator supports daily housekeeping operations by monitoring room status, prioritizing cleaning, coordinating room assignments, and communicating with Housekeeping, Engineering, Front Office, and Laundry. The role also assists Housekeeping management, resolves room-status discrepancies with the Front Desk, tracks Do Not Disturb rooms, ensures rooms are cleaned by required times, and completes housekeeping paperwork. The coordinator follows company, safety, and security policies; reports maintenance and safety concerns; maintains a clean and professional appearance; protects confidential information and company assets; and provides courteous guest service. The position requires clear communication, accurate written work, computer use, teamwork, and the ability to stand, sit, or walk for extended periods and move objects weighing up to 10 pounds without assistance. Other reasonable duties may be assigned by supervisors. Marriott describes its workplace as inclusive and committed to equal opportunity and non-discrimination. JW Marriott also highlights associate well-being, camaraderie, and opportunities for training, development, and recognition.

Requirements

High school diploma or G.E.D. equivalent is preferred.
At least 1 year of related work experience is preferred.
No supervisory experience is required.
No license or certification is required.
Ability to use computers to enter and locate work-related information.
Ability to communicate clearly and professionally and prepare and review written documents accurately.
Ability to stand, sit, or walk for extended periods.
Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Nice To Haves

High school diploma or G.E.D. equivalent.
At least 1 year of related work experience.

Responsibilities

Run sold-room reports, verify room status, identify discrepant rooms, prioritize room cleaning, and update departing-room status.
Assist Housekeeping management with daily activities.
Coordinate Housekeeping, Engineering, Front Office, and Laundry efforts.
Document and resolve discrepant-room issues with the Front Desk.
Prepare and distribute room assignments to Housekeeping staff.
Record, monitor, and update the list of Do Not Disturb rooms.
Ensure vacant dirty rooms are cleaned by the required time and assign rush rooms and rooms previously on the Do Not Disturb list.
Complete required Housekeeping paperwork.
Follow company and safety and security policies and procedures; complete safety training and certifications; report maintenance problems, hazards, accidents, or injuries.
Maintain a clean and professional uniform and personal appearance, protect confidential information, and safeguard company assets.
Welcome and acknowledge guests, anticipate and address service needs, and thank guests with genuine appreciation.
Ensure quality expectations and standards are met.
Develop positive working relationships, support team goals, and listen and respond appropriately to coworkers’ concerns.
Communicate clearly and professionally, prepare and review written documents accurately, and use computers to enter and locate work-related information.
Stand, sit, or walk for extended periods and move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
Perform other reasonable job duties as requested by supervisors.