Housekeeping Coordinator-Housekeeping-Full Time

Pinehurst•Pinehurst, NC

About The Position

The Housekeeping Coordinator assists with daily office administration and retrieves and distributes information to support the efficiency and effectiveness of the Housekeeping department. The role coordinates guestroom status, reports, assignments, communications, supplies, vendors, and administrative tasks, and may assist with housekeeping operations as needed. The position involves driving a company or company-insured vehicle and requires a valid driver’s license and successful completion of pre-employment and annual motor vehicle reports in accordance with company guidelines.

Requirements

High school diploma or GED, and at least six months of related experience, or an equivalent combination of education and experience.
Valid driver’s license.
Successful completion of a pre-employment Motor Vehicle Report (MVR) and annual MVRs according to company guidelines.
Follow safe, defensive driving practices, obey traffic laws, use a seat belt, and comply with company policies, including the Substance Abuse Policy.
Do not drive while under the influence of drugs, alcohol, or medications that may impair safe vehicle operation.
Ability to stand and/or walk for long periods and lift and/or push up to 25 pounds.
Ability to sit, smell, see, and hear; regularly use hands to finger, handle, kneel, crouch, feel, and reach with hands and arms.

Responsibilities

Assist in preparing daily housekeeping reports and assignments.
Update guestroom status in Visual One and manually track status on the morning report; manage room updates through Visual One and RGuest and report status discrepancies or rooms not updated to the housekeeping manager.
Answer telephones and record daily attendance.
Issue keys, pagers, and radios to Housekeeping employees; conduct nightly audits to ensure keys, tablets, and pagers are accounted for.
Coordinate and communicate information with Housekeeping Supervisors to meet or exceed guest needs.
Assist with inventory of guest supplies, coordinate storage and pickup of guest, amenity, cleaning, and other supplies, and conduct weekly inventory as needed.
Communicate VIP arrivals, in-house guests, special requests, guest requests, complaints, and employee requests to the appropriate management and supervisors; record special requests in the department Redbook and prepare for discussion at weekly Housekeeping office meetings.
Communicate Priority/Rush rooms to managers and supervisors and follow up until rooms are complete and released to the Front Office.
Report maintenance issues and concerns to appropriate departments; monitor maintenance work orders, track service requests, and send updates.
Assist with cleaning guestrooms, special projects, administrative tasks, Linen Room duties, turndown, and lobby tasks as needed.
Manage the uniform room and uniform inventory and ensure accuracy for the Cintas rental program.
Coordinate schedules and meetings for outsourced contracted work; communicate service requests, treatment services, deliveries, and job completions; manage contracts and vendor information.
Record calls in the Call Log with pertinent information for the housekeeping management team.
Prepare resume requirements in anticipation of groups’ arrival.
Assist with operational responsibilities in the absence of housekeeping management.
Maintain cleanliness of the housekeeping office space and immediately communicate employee or guest concerns to housekeeping management.
Use RGuest to complete and clear rooming assignments during the PM shift and monitor room status updates, discrepancies, and task completion during the AM shift.
Provide the AM Manager with a nightly Out of Order (OOO) and Vacant Pickup (VP) report.
Ensure all dry cleaning is retrieved by employees in a timely manner.
Drive a company or company-insured vehicle safely, follow traffic laws and company policies, report accidents immediately, and cooperate with insurance claims investigations.