Housekeeping Coordinator (Full Time)

AccorHotel•Kohala Coast, HI

About The Position

The Housekeeping Office Coordinator ensures day-to-day administrative duties are completed promptly and supports colleagues by overseeing operational assignments so they are dispatched accurately. The role handles departmental records, inventory, purchasing, guest requests, room-status updates, equipment and key control, reporting, and coordination with supervisors and other departments. It also contributes to guest service recovery, workplace cleanliness, safety readiness, effective shift handovers, and positive working relationships. The position is based at Fairmont Orchid, a luxury resort on Hawai‘i Island. The posting lists an hourly rate of $30.51 and requires candidates to be legally eligible to work in the United States; the hotel cannot assist with obtaining U.S. work authorization.

Requirements

At least 1 year of relevant experience in a similar capacity.
Good reading, writing, and oral proficiency in English.
Working knowledge of MS Excel, Word, and PowerPoint.
Good communication and customer-contact skills.
Service-oriented with an eye for detail.
Ability to work effectively and contribute as part of a team.
Self-motivated and energetic.
Well-presented and professionally groomed at all times.
Must be legally eligible to work in the United States; the hotel is unable to assist with obtaining U.S. work authorization.

Nice To Haves

Ability to speak other languages; a basic understanding of local languages is an advantage.

Responsibilities

Complete administrative duties and maintain production records and incentive pay.
Operate and oversee opening procedures.
Create and maintain inventories of guest supplies and chemical supplies.
Complete departmental purchase orders.
Assist supervisors with room inspections and checking room statuses.
Receive, record, and transmit guest requests accurately.
Prepare and distribute departmental reports.
Enter accurate room status into the system daily and investigate discrepancies.
Control keys, radios, and REX devices, and monitor lost property.
Maintain the work area in a clean and proper state.
Handle guest complaints tactfully, delegate service recovery to team members in a timely manner, and report incidents to leaders.
Maintain familiarity with Housekeeping positions and team members’ job functions.
Maintain good working relationships with team members and interfacing departments.
Ensure a smooth handover of daily activities to the next shift.
Respond professionally, politely, and efficiently to extraordinary guest requests and complaints.
Know hotel fire, life-safety, and emergency procedures.
Attend briefings, meetings, and training as assigned by management.
Maintain a high standard of personal appearance and hygiene.
Perform other reasonable duties assigned by management.
Establish and maintain effective employee working relationships.

Benefits

Premium preferred-provider medical, drug, and vision benefits at competitive prices.
Employer-paid group life and accidental insurance coverage ($7,500), with coverage available for family members.
401(k)/retirement savings plan with matching program.
11 paid holiday/personal days per year.
10 days of paid vacation, accruing immediately.
50% discounts at hotel restaurants.
30% discount on retail items at the Fairmont Store.
30% discount on services at Spa Without Walls.
Employee discounts at Accor properties and Friends & Family rates at more than 5,000 hotels worldwide.
Complimentary meals in the employee dining facility.