Housekeeping Coordinator (Full Time)

AccorHotel•Kohala Coast, HI

2d•Onsite

About The Position

The Housekeeping Office Coordinator ensures day-to-day administrative duties are completed in a timely manner and supports colleagues by overseeing operational assignments so they are accurately dispatched. The role handles departmental records, inventories, purchase orders, room-status information, guest requests, reports, and control of housekeeping equipment and lost property. The Coordinator also assists with room inspections and status checks, responds to guest concerns, supports service recovery, and helps ensure smooth handovers between shifts. The position is permanent and full-time at Fairmont Orchid on Hawai‘i Island.

Requirements

At least 1 year of relevant experience in a similar capacity.
Good reading, writing, and oral proficiency in English.
Working knowledge of MS Excel, Word, and PowerPoint.
Good communication and customer-contact skills.
Service-oriented with attention to detail.
Ability to work effectively and contribute as part of a team.
Self-motivated and energetic.
Well-presented and professionally groomed at all times.
Must be legally eligible to work in the United States; the hotel cannot assist with obtaining U.S. work authorization.

Nice To Haves

Ability to speak other languages; a basic understanding of local languages is an advantage.

Responsibilities

Perform administrative duties and maintain production records and incentive pay.
Operate and oversee all opening procedures.
Create and maintain inventories of guest supplies and chemical supplies, and complete departmental purchase orders.
Assist supervisors with room inspections and room-status checks.
Receive, record, and transmit guest requests accurately.
Prepare and distribute departmental reports.
Input daily room status accurately into the system and investigate discrepancies.
Maintain control of keys, radios, and REX devices, and monitor lost property.
Keep the work area clean and orderly.
Handle guest complaints tactfully, delegate service recovery to team members in a timely manner, and report incidents to leaders.
Maintain familiarity with Housekeeping positions and team members’ job functions.
Maintain good relations with team members and interfacing departments.
Ensure a smooth handover of daily activities to the next shift.
Respond professionally, politely, and efficiently to extraordinary guest requests and complaints.
Know hotel fire, life-safety, and emergency procedures.
Attend briefings, meetings, and training as assigned by management.
Maintain a high standard of personal appearance and hygiene.
Perform other reasonable duties assigned by management.
Establish and maintain effective working relationships with employees.

Benefits

Premium preferred-provider medical, drug, and vision benefits at competitive prices.
Employer-paid group life and accidental insurance coverage ($7,500), with coverage available for family members.
401(k)/retirement savings plan with matching program.
11 paid holiday/personal days per year.
10 days of paid vacation, accruing immediately.
50% discounts at hotel restaurants.
30% discount on retail items at the Fairmont Store.
30% discount on services at Spa Without Walls.
Employee discounts at Accor properties and Friends & Family rates at more than 5,000 hotels worldwide.
Complimentary meals in the employee dining facility.