Housekeeping Coordinator-Housekeeping-Full Time

Pinehurst Careers•Pinehurst, NC

5d•$17

About The Position

The Housekeeping Coordinator supports the daily administration of the Housekeeping office by retrieving and distributing information to help the department operate efficiently and effectively. The role prepares reports and assignments, updates and monitors guestroom status, coordinates communication among housekeeping staff and other departments, and supports guest and employee requests. It also handles office, inventory, vendor, uniform, scheduling, and other operational tasks, and may assist with guestroom cleaning, turndown, lobby, linen room, and special projects as needed. The position involves driving a company or company-insured vehicle and requires a valid driver’s license and successful completion of pre-employment and annual motor vehicle reports.

Requirements

High school diploma or GED, and at least six months of related experience, or an equivalent combination of education and experience.
Valid driver’s license.
Successful completion of a pre-employment Motor Vehicle Report and annual MVRs according to company guidelines.
Ability to regularly stand and/or walk for long periods and lift and/or push up to 25 pounds.
Ability to sit, smell, see, hear, use hands to finger and handle, kneel, crouch, feel, and reach with hands and arms.

Responsibilities

Follow safe, defensive driving practices and company vehicle policies; obey traffic laws, wear a seat belt, report accidents, and cooperate with insurance investigations.
Prepare daily housekeeping reports and assignments.
Update guestroom status in Visual One and manually track status on the morning report.
Answer telephones and record daily attendance.
Issue keys, pagers, and radios to Housekeeping employees and conduct a nightly audit to ensure keys, tablets, and pagers are accounted for.
Coordinate and communicate information with Housekeeping Supervisors to meet or exceed guest needs.
Assist with inventory of guest supplies, coordinate storage of guest, amenity, and cleaning supplies, coordinate supply pickup, and conduct weekly inventory as needed.
Coordinate VIP arrivals, in-house guests, special requests, and group-arrival requirements with management and supervisors.
Communicate priority and rush rooms to managers and supervisors, and follow up until the rooms are complete and released to the Front Office.
Report maintenance issues and concerns to the appropriate departments; monitor work orders and service requests and send updates.
Coordinate scheduling and meetings for contracted service providers; communicate service requests, treatment services, deliveries, and job completions; manage contracts and vendor information.
Communicate guest requests, guest complaints, and employee requests to the appropriate parties.
Record calls and relevant information in the Call Log for the housekeeping management team.
Record special requests, such as feather-free rooms and service dogs, in the department Redbook/pass-on log.
Assist with operational responsibilities when housekeeping management is absent.
Maintain cleanliness of the housekeeping office.
Manage the uniform room and uniform inventory and ensure accuracy for the Cintas rental program.
Manage room updates using Visual One and RGuest, and report rooms not updated by inspectors or room attendants, including room-status changes, to the housekeeping manager.
Use RGuest to complete and clear rooming assignments during the PM shift and monitor room-status updates, discrepancies, and task completion during the AM shift.
Provide the AM Manager with nightly Out of Order and Vacant Pickup reports.
Ensure employees retrieve all dry cleaning in a timely manner.
Assist with cleaning guestrooms, special projects, administrative tasks, the Linen Room, turndown, and lobby tasks as needed.