Housekeeping Assistant Manager

Kalahari Resorts & Conventions•Sandusky, OH

About The Position

Kalahari Resorts & Conventions is seeking a Housekeeping Assistant Manager to oversee the efficient and effective daily operations of the housekeeping department and supervise housekeeping staff. The role includes guiding, supporting, and inspiring associates while helping deliver extraordinary guest experiences and a positive impression of the resort. The assistant manager manages daily housekeeping activities and staff coverage, monitors and evaluates employee performance, responds to guest concerns, and schedules inspections of guest rooms, suites, and public areas to ensure they are clean and in good repair. The role also involves communicating with associates across shifts, participating in management and department meetings, and ensuring staff have the tools and equipment needed to perform their duties.

Requirements

Four years of previous housekeeping supervisory experience.
Broad understanding of the tourism industry and day-to-day operations of a large-volume hotel or resort.
High school diploma or equivalent experience.
Ability to understand and effectively use above-average computer equipment and applications, including Microsoft Office Suite, Excel, and property or lodging management systems.
Ability to efficiently process and export data from LMS, time and attendance, and other property systems.

Nice To Haves

Housekeeping supervisory experience in a hotel or resort with more than 500 rooms is preferred.
Four-year college degree is preferred but not required.
Bilingual ability in English and Spanish is helpful.

Responsibilities

Monitor and evaluate staff performance on an ongoing basis, praising and disciplining staff as appropriate.
Attend management and department meetings and communicate with staff on all shifts.
Resolve guest complaints in ways that encourage repeat visits.
Build a team environment and group morale.
Use proper two-way radio etiquette when communicating with associates.
Respond attentively, courteously, and efficiently to guest requests, problems, complaints, comment cards, letters, and phone calls; follow up to ensure guest satisfaction.
Manage the day-to-day activities of the housekeeping department and schedule associates to ensure proper coverage.
Ensure associates have the tools and equipment needed to perform their job duties effectively.
Schedule routine inspections of guest rooms, suites, and public areas to ensure they are clean and in good repair.