Assistant Housekeeping Manager

Four Seasons Hotels and Resorts

12d • $70,000 - $83,000 • Onsite

About The Position

The Assistant Housekeeping Manager leads daily Housekeeping operations at Sensei Lāna’i, A Four Seasons Resort. The role ensures guest rooms, public areas, and wellness spaces meet the highest standards of cleanliness, luxury, and service while supporting an exceptional guest and employee experience. The manager supervises and develops the Housekeeping team, maintains Forbes Five-Star and AAA Five-Diamond standards, coordinates daily operations and staffing, and responds to guest needs with professionalism and attention to detail.

Requirements

• Must possess legal work authorization in the United States, unless currently in a managerial position at another Four Seasons location and potentially eligible for L-1 visa sponsorship.
• Must be available to work holidays and weekends; scheduled days and times may vary based on operational needs.
• Ability to stand for extended periods, lift up to 30 pounds, and push or pull as needed during shifts.

Nice To Haves

• Prior supervisory experience in Housekeeping within a hotel or resort environment is preferred.

Responsibilities

• Supervise and lead Housekeeping team members across guest rooms, public areas, and wellness spaces, including hiring, training, coaching, mentoring, and performance management.
• Ensure Forbes Five-Star and AAA Five-Diamond standards are consistently achieved through daily oversight, inspections, and quality assurance.
• Manage team scheduling, daily assignments, labor reporting, payroll submission, and shift operations to support efficient department performance.
• Conduct regular inspections of guest rooms, public areas, and wellness facilities to maintain exceptional cleanliness, presentation, and operational standards.
• Address guest requests, concerns, and service recovery situations with professionalism, urgency, and attention to detail.
• Maintain clear communication with team members and leadership, ensuring timely follow-up on operational needs, guest preferences, and special requests.
• Monitor staff productivity and service quality, providing ongoing coaching and support to achieve departmental goals.

Benefits

• Competitive wages and other benefits, including a Retirement Plan, Wellness Credit, and Travel Credit.
• Paid Time Off and Holiday Pay.
• 100% employer-paid medical, dental, and vision benefits.
• Complimentary stays and exclusive discounts at Four Seasons Worldwide.
• Complimentary employee meals and dry cleaning for employee uniforms.
• Subsidized on-island housing and other resources.
• Inclusive and diverse employee engagement and recognition events throughout the year.
• Comprehensive learning and development programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed