Assistant Housekeeping Manager

Four Seasons • Boston, MA

12d • Onsite

About The Position

The Assistant Housekeeping Manager ensures guest accommodations and all front- and back-of-house areas are kept spotless. This is a hands-on management role overseeing the day-to-day operation of the Housekeeping Department, including establishing and controlling planned cleaning schedules and working closely with the Front Office to ensure guest accommodations are ready on time and meet Four Seasons standards. The Assistant Housekeeping Manager assists Supervisors with training and supervising Housekeeping staff and assumes responsibility for the Department in the absence of the Director or Assistant Director of Housekeeping.

The role is based at Four Seasons Hotel One Dalton Street in Boston, a luxury hotel with 215 guest rooms and suites, restaurants, a wellness floor, meeting and event space, and private residences. Candidates should be passionate, motivated leaders with strong interpersonal skills, service orientation, business acumen, and experience managing in a fast-paced Housekeeping department.

Requirements

• Previous experience working in a fast-paced Housekeeping department in a managerial role.
• Passionate and motivated leadership, excellent personal presentation, and strong interpersonal skills.
• Demonstrated ability to lead a multicultural team.
• Solid business acumen and a passion for service.
• Strong training and supervisory skills.
• Strong organizational and communication skills.
• Ability to multitask on several assignments at once.
• Ability to operate computer equipment and computer programs.
• Computer proficiency, especially in Microsoft Word, Excel, and Outlook.
• Excellent written and verbal communication in English.
• Must already be legally permitted to work in the United States; visa sponsorship is not available.

Nice To Haves

• Two to three years of progressive managerial or supervisory experience in a luxury hotel, with Housekeeping experience.
• Experience managing within a unionized work environment.
• Previous experience with OPERA PMS and HotSOS.
• Additional language skills.
• Completion of post-secondary education in Hospitality or a related field.

Responsibilities

• Ensure guest accommodations and all front- and back-of-house areas are maintained in spotless condition.
• Manage the day-to-day operation of the Housekeeping Department hands-on.
• Establish and control planned cleaning schedules.
• Work closely with the Front Office to ensure guest accommodations are ready in a timely manner and meet Four Seasons standards.
• Assist Supervisors with training and supervision of Housekeeping staff.
• Assume responsibility for the Department in the absence of the Director or Assistant Director of Housekeeping.

Benefits

• Zero-cost medical, dental, and vision insurance for employees and eligible dependents after 30 days.
• Complimentary life insurance.
• Matched 401(k) retirement plan after one year.
• Employee travel program after six months, with travel around the world.
• Complimentary daily employee meals.
• Discounted parking and public transportation.
• Complimentary laundry.
• Paid time off, holidays, personal days, and floating holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed