Housekeeping Assistant Manager

Pyramid Global Hospitality•Kennebunkport, ME

8d•Onsite

About The Position

Pyramid Global Hospitality is seeking an experienced, people-first Assistant Housekeeping Manager to join the team at The Colony Hotel in Maine. This role is a key leadership position within the housekeeping department, acting as the right hand to the Executive Housekeeper. The Assistant Housekeeping Manager will supervise and coordinate daily activities, conduct inspections, train associates, manage scheduling, and serve as the acting department leader when the Executive Housekeeper is unavailable. This position also includes Manager on Duty responsibilities, requiring the individual to act as the senior leader on property during certain shifts. Collaboration with other departments such as Front Desk and Maintenance is crucial for ensuring room readiness and resolving guest concerns. A flexible schedule, including varying days, shifts, and non-negotiable weekend availability, is required.

Requirements

A confident, people-first leader who earns the respect of their team through consistency, fairness, and genuine investment in the people they lead
Strong operational instincts and the ability to inspect, identify issues, and make good decisions in real time under the pressure of a busy hotel operation
The ability to coach and hold standards with respect; you give clear, direct feedback and you follow through
Excellent written and verbal communication skills across all levels of the organization, from front-line associates to hotel leadership
Strong organizational skills and the ability to manage multiple priorities simultaneously throughout a fast-moving shift
A calm, decisive presence when serving in a Manager on Duty capacity; guests and associates look to you for leadership and you deliver it
A genuine commitment to guest satisfaction and the understanding that every housekeeping decision ultimately reflects on the guest experience
Flexible schedule availability including varying days, shifts, weekends, and holidays without exception
Bilingual in English and Spanish is strongly preferred and will be a meaningful advantage in this role
A 2 or 4 year degree in business, hospitality management, or a related field is preferred; equivalent experience will be considered
Minimum of 1 year of previous supervisory experience in a housekeeping or related hospitality environment, or demonstrated leadership ability in a comparable role
Excellent written and verbal communication skills in English; bilingual in Spanish is strongly preferred
Ability to function in a Manager on Duty capacity as necessary
Ability to perform all physical requirements of the role with or without reasonable accommodation
Flexible schedule with availability to work varying days and shifts including weekends and holidays
Working knowledge of housekeeping operations, sanitation standards, and health and safety compliance
Proficiency with basic computer tools for scheduling, communication, and reporting

Nice To Haves

Bilingual in English and Spanish is strongly preferred

Responsibilities

Directly supervising and coordinating the daily activities of the housekeeping department in the absence of the Executive Housekeeper, including room attendants, laundry attendants, housemen, and public area associates
Inspecting guest rooms, public spaces, back-of-house areas, and all housekeeping zones daily to ensure cleanliness and sanitation standards are consistently met, completing inspection sheets accurately and thoroughly
Reporting deficiencies in guest room physical condition to the General Manager, Executive Housekeeper, or Maintenance Supervisor as appropriate and following up to ensure resolution and room readiness
Assisting the Executive Housekeeper in completing the weekly housekeeping schedule to meet the needs of the hotel and its guests while managing labor in line with financial objectives
Assisting with daily room assignments and special project assignments for all housekeeping staff
Communicating room status changes clearly and in a timely manner throughout the shift to Front Desk and relevant departments
Interviewing applicants, orienting new hires, and conducting ongoing training for all housekeeping associates to increase job knowledge, skill level, and performance standards
Coaching and counseling associates to encourage positive behaviors, correct performance deficiencies, and support continued growth and development
Promoting teamwork and positive associate morale in all situations and interactions throughout the department
Assisting in cleaning guest rooms as needed based on business volume and timing demands
Assisting housekeepers and housemen in maintaining clean, orderly storerooms and properly stocked housekeeping carts
Ensuring laundry room procedures and sanitation standards are being carried out consistently; performing laundry duties as required based on business volume
Inspecting the grooming and attire of all housekeeping staff and addressing any deficiencies professionally and promptly
Interpreting and enforcing company policies and procedures, ensuring all associates comply with safety programs, the Associate Handbook, and local house policies
Participating in monthly department meetings to review new procedures, share updates, and solicit input from the team
Working with the Executive Housekeeper and Front Office team to maintain the lost-and-found program in accordance with established procedures
Maintaining energy management programs and inspecting for adherence as it relates to the housekeeping department
Performing Manager on Duty shifts and responsibilities as assigned, exercising sound judgment and serving as the senior leader on property during those times
Following all safety and security procedures and immediately reporting accidents, injuries, and unsafe work conditions to the appropriate manager or HR
Communicating effectively with other departments and managers using clear, professional verbal and written communication
Maintaining confidentiality of proprietary information and protecting company assets at all times
Performing other duties as assigned by the Executive Housekeeper or General Manager