Assistant Housekeeping Manager

Highgate Hotels • Boston, MA

3d • Onsite

About The Position

The Assistant Housekeeping Manager is responsible for ensuring that the Housekeeping Department operates in an attentive, friendly, efficient, and courteous manner. The role supports quality guest service and a clean, safe environment while managing expenses and maximizing service levels. It includes supervising, training, and motivating housekeeping personnel; maintaining cleanliness and room readiness; coordinating supplies, schedules, inventories, payroll information, and maintenance requests; and maintaining communication with other hotel departments.

Requirements

• At least 5 years of progressive experience in a hotel or related field, or a 4-year college degree and at least 3 years of related experience.
• Proficiency in Windows and company-approved spreadsheet and word-processing software.

Nice To Haves

• One year of Housekeeping Management experience in a luxury setting.

Responsibilities

• Provide courteous and helpful service to guests, managers, and employees, and respond to guest requests, problems, complaints, and accidents; follow up to ensure satisfaction.
• Motivate, coach, counsel, discipline, interview, hire, and train Housekeeping personnel in accordance with Highgate Hotel SOPs and training standards.
• Ensure staff compliance with Forbes standards and obtain sign-off on Service Standards by Position competencies.
• Maintain scheduled cleaning programs and checklists, and ensure public areas, guest rooms, and back-of-house areas meet hotel standards.
• Inspect rooms daily, address deficiencies promptly, and assist the Director of Housekeeping with VIP room inspections before arrival.
• Manage large guestroom turns and group check-in or check-out days; monitor room status, out-of-order and out-of-service rooms, discrepant rooms, show rooms, and special requests.
• Maintain communication with the Front Office and other departments, including monitoring and following up on Engineering work orders.
• Assist with housekeeping equipment, supply pars, monthly or quarterly supply ordering, and monthly and quarterly inventories.
• Ensure compliance with corporate Risk Management standards, including MSDS and HazComm requirements; respond to emergencies using information in MSDS sheets and keep those sheets current and accessible.
• Maintain consistency with departmental opening and closing procedures and carry a radio or cell phone at all times.
• Conduct pre-shift meetings for room attendants and housemen, attend weekly staff meetings, provide rotational training, and participate in monthly team meetings.
• Maintain guest privacy and security, key control, Lost and Found procedures, and housekeeping logs.
• Balance and clear room status nightly by comparing housekeeping and PMS reports and resolving discrepancies.
• Assist with payroll-hour review and timely submission to Accounting, and prepare employee schedules based on business forecasts, payroll budgets, and productivity requirements.
• Maintain SOPs for purchase orders, invoice vouchering, and checkbook accounting.
• Maintain organized files for purchases, invoices, schedules, forecasts, reports, and tracking logs.
• Use the telephone and computer system to report and verify room status, and operate radios and other communication devices professionally.
• Record valet laundry and review incoming laundry at the end of the day to ensure all items are returned.
• Store, secure, and issue supplies as needed, and ensure regular maintenance and cleaning projects are completed biannually.
• Promote open communication and professional working relationships, implement hotel policies and house rules, and focus the department on guest service and audit scores.
• Monitor VIPs, special guests, and requests, and review the Housekeeping log book and Guest Request log daily.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program (EAP)
• Educational opportunities and tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level