Assistant Housekeeping Manager

Marriott•Detroit, MI

4d•$26 - $30

About The Position

This entry-level management role assists with the day-to-day activities of Housekeeping, Recreation/Health Club, and Laundry, if applicable. The position works with employees to clean and maintain guestrooms and public spaces, completes inspections, and holds employees accountable for corrective action. It also supports guest and employee satisfaction while helping maintain the operating budget.

Requirements

High school diploma or GED and one year of experience in housekeeping or a related professional area; alternatively, a two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major, with no work experience required.

Responsibilities

Assist with lost and found procedures.
Obtain lists of rooms requiring immediate cleaning and prospective check-outs or discharges to prepare work assignments.
Inventory stock to ensure adequate supplies.
Communicate guest room status to the Front Desk in a timely and efficient manner.
Coordinate with Engineering on guest room maintenance needs.
Understand and comply with loss prevention policies and procedures.
Ensure employees have proper supplies, equipment, and uniforms.
Assist in supervising an effective inspection program for guestrooms and public spaces.
Assist in managing linen inventory and guest supplies, and order supplies as necessary.
Supervise Housekeeping and related areas in the absence of the Director of Services or Housekeeping Manager.
Observe employee service behaviors, provide feedback, and continuously work to improve service performance.
Handle guest problems and complaints, seeking supervisor assistance as necessary.
Assist in reviewing comment cards and guest satisfaction results with employees.
Set a positive example for guest relations.