Housekeeping Assistant Manager
About The Position
This entry-level management position assists with the day-to-day activities of Housekeeping, Recreation/Health Club, and Laundry, if applicable. The role works with employees to clean and maintain guestrooms and public spaces, completes inspections, and holds employees accountable for corrective action. It also helps ensure guest and employee satisfaction while maintaining the operating budget. The position supports housekeeping operations and budgets by coordinating room-cleaning assignments, monitoring supplies and inventory, communicating room status to the Front Desk, coordinating guest-room maintenance with Engineering, and supporting loss-prevention procedures. It assists with inspection programs, linen and guest-supply inventory, and ordering supplies. In the absence of the Director of Services or Housekeeping Manager, it helps supervise Housekeeping and related areas. The role contributes to exceptional customer service by responding to guest problems and complaints, reviewing guest feedback with employees, and setting a positive example for guest relations. The employer describes Gaylord Hotels as offering associates career opportunities and an environment that values diverse backgrounds. Marriott International is an equal opportunity employer and considers qualified applicants with criminal histories consistent with applicable law.
Requirements
- High school diploma or GED and one year of experience in housekeeping or a related professional area; alternatively, a two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major with no work experience required.
Responsibilities
- Assist with day-to-day activities in Housekeeping, Recreation/Health Club, and Laundry, if applicable.
- Work with employees to clean and maintain guestrooms and public spaces.
- Complete inspections and hold employees accountable for corrective action.
- Help maintain guest and employee satisfaction while maintaining the operating budget.
- Assist with lost-and-found procedures.
- Obtain lists of rooms requiring immediate cleaning and prospective check-outs or discharges to prepare work assignments.
- Inventory stock to ensure adequate supplies.
- Communicate guest-room status to the Front Desk in a timely and efficient manner.
- Work with the Engineering department on guest-room maintenance needs.
- Understand and comply with loss-prevention policies and procedures.
- Ensure employees have proper supplies, equipment, and uniforms.
- Assist in supervising an effective inspection program for guestrooms and public spaces.
- Assist in managing linen inventory and guest supplies, and order supplies as necessary.
- Assist in supervising Housekeeping and related areas in the absence of the Director of Services or Housekeeping Manager.
- Observe employee service behaviors, provide feedback, and work to improve service performance.
- Handle guest problems and complaints, seeking supervisor assistance as necessary.
- Assist in reviewing comment cards and guest-satisfaction results with employees.
- Set a positive example for guest relations.
Benefits
- Career opportunities beyond those of a traditional hotel, as described by Gaylord Hotels.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
