Housekeeping Assistant Manager

Kalahari Resorts & Conventions • Sandusky, OH

7d

About The Position

Kalahari Resorts & Conventions is seeking a Housekeeping Assistant Manager to oversee the efficient and effective daily operations of the housekeeping department and supervise housekeeping staff. The role involves guiding, supporting, and inspiring associates while helping deliver exceptional guest experiences. The assistant manager’s professionalism and helpful attitude contribute to a positive impression of the resort.

Requirements

• Four years of previous housekeeping supervisory experience.
• A broad understanding of the tourism industry and the day-to-day operations of a large-volume hotel or resort.
• High school diploma or equivalent experience.
• Ability to understand and effectively use above-average computer equipment and applications, including Microsoft Office Suite, Excel, and property or lodging management systems such as Visual One.
• Ability to efficiently process and export data from lodging management systems, time and attendance systems, and other property systems.

Nice To Haves

• Housekeeping supervisory experience in a hotel or resort with over 500 rooms.
• Four-year college degree.
• Bilingual ability in English and Spanish.

Responsibilities

• Monitor and evaluate staff performance on an ongoing basis, recognizing and disciplining staff as appropriate.
• Attend management and department meetings and communicate with staff across all shifts.
• Resolve guest complaints in a way that encourages repeat visits.
• Build a collaborative team environment and support group morale.
• Use proper two-way radio etiquette when communicating with associates.
• Respond attentively, courteously, and efficiently to guest requests, problems, complaints, comment cards, letters, and phone calls.
• Follow up to ensure guest satisfaction.
• Manage the housekeeping department’s day-to-day activities and schedule associates to ensure proper coverage.
• Ensure associates have the tools and equipment needed to perform their job duties.
• Schedule routine inspections of guest rooms, suites, and public areas to ensure they are clean and in good repair.

Benefits

• Career growth opportunities, including promotion from within.
• 401(k) matching.
• Paid time off.
• Holiday compensation.
• Health, dental, and vision coverage for full-time associates.
• Employee appreciation events.
• Discounts and perks at all resorts.
• Education assistance programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED