Housekeeping Administrative Assistant

Hilton Grand Vacations • Peoria, AZ

2d • Onsite

About The Position

The Housekeeping Administrative Assistant supports the Housekeeping Department at Cibola Vista Resort and Spa in Peoria, Arizona. The role includes daily guest-room inspections and coordinating departmental work to maintain product quality and functionality, safety, cost awareness, and productivity. The assistant handles administrative duties such as scheduling, attendance, purchasing, record keeping, and reporting; coordinates housekeeping requests; and helps ensure requested work is completed to guests’ satisfaction.

The role assists the Executive Housekeeper and Housekeeping Manager with vendors and contractors, preventive maintenance coordination, ordering and inventory, operating budgets and variance reporting, and training and safety-program records. The assistant coordinates with Front Desk, Maintenance, Engineering, and other departments, supports guest activities as required, and helps keep the property’s emergency preparedness and safety plans current. The schedule is typically 9:00 AM–5:00 PM, with days off varying; weekend and holiday work may be required based on operational needs.

Requirements

• High school graduate or GED equivalent.
• At least 6 months of related experience.
• Strong Microsoft Office skills, especially Word, Outlook, and Excel.
• Strong written and verbal communication skills.
• Ability to handle multiple phone lines in a fast-paced environment.
• Detail-oriented, with comprehensive knowledge of Housekeeping practices and procedures for planning, supervising, and completing multiple complex assignments.
• Team-first attitude.
• Ability to work weekends and holidays based on operational needs.

Nice To Haves

• Bilingual in English and Spanish.
• One year of administrative experience.

Responsibilities

• Inspect guest rooms daily and routinely inspect rooms and public areas for compliance with standards for quality, appearance, and functionality.
• Assist with daily management and coordination of Housekeeping Department efforts to support product quality, safety, cost awareness, and productivity.
• Handle department administrative duties, including scheduling, attendance, purchasing, record keeping, and reporting.
• Promote outstanding customer service to departmental employees.
• Coordinate and dispatch daily housekeeping requests and help ensure requested work meets guest expectations.
• Assist the Executive Housekeeper in coordinating with outside contractors and vendors.
• Coordinate with Engineering on preventive maintenance for units and facilities.
• Assist with ordering and inventory.
• Assist the Housekeeping Manager with monitoring and creating operating budgets and reporting variances.
• Coordinate with Front Desk and Maintenance as needed to meet owner and guest needs.
• Assist with organizing, instructing, training, and record keeping for Housekeeping training and safety-awareness programs.
• Promote departmental safety awareness and follow resort and legislative procedures and regulations.
• Participate actively in the property’s safety committee.
• Maintain effective communication with Housekeeping leadership and other property departments, and inform Management of unresolved issues and potential problem areas.
• Help ensure the property’s Emergency Preparedness and Safety Awareness Plans remain current.
• Assist with guest activities as required by management and carry out reasonable management requests.

Benefits

• Medical, dental, and vision coverage, with benefit eligibility from day one for eligible team members.
• Recognition programs and rewards.
• Travel discounts.
• Paid vacation and paid sick days.
• Employee Assistance Program supporting physical and mental wellbeing.
• 401(k) program with company match.
• Tuition reimbursement programs.
• Employee stock purchase program.
• Learning and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED