Housekeeper- WorldMark Leavenworth Park Village
About The Position
A Housekeeper supports general resort operations by cleaning resort units and maintaining resort quality standards. The role promotes Resort Standards and provides services directly or refers requests to the appropriate department manager to exceed guest expectations. Responsibilities include cleaning sleeping quarters, kitchens, bathrooms, living rooms, and lobbies; maintaining housekeeping detail standards; replenishing supplies; handling linens; protecting guest property; responding to guest inquiries and concerns; supporting service recovery; coordinating with other departments; and complying with applicable operating, audit, quality assurance, and loss prevention procedures. The Housekeeper is expected to exhibit the company’s “Count On Me” philosophy by being responsive and respectful and delivering a great experience. Other duties may be assigned as needed.
Requirements
- Six months of related housekeeping experience.
- Detail-oriented with organizational skills.
- Familiarity with cleaning products and equipment.
- Ability to read and comprehend routine instructions, short correspondence, and memos.
- Ability to give high priority to customer service.
- Professional appearance and a positive, can-do attitude toward guests and staff.
- People-oriented and able to work independently or with others as needed.
- Knowledge of general cleaning concepts and cleaning chemicals.
- Experience with cleaning tools and equipment.
Nice To Haves
- High school diploma or equivalent preferred.
Responsibilities
- Clean resort units, including sleeping quarters, kitchens, bathrooms, and living rooms, while following housekeeping detail standards.
- Clean, vacuum, dust, and sanitize bathrooms, kitchens, and lobbies; make beds and replenish supplies such as kitchenware and toiletries.
- Sort, count, fold, mark, or carry linens.
- Take precautions to protect resort guests and guest property, and report damage, theft, and found articles to supervisors.
- Respond appropriately to guest inquiries and concerns, resolve guest issues when possible, and escalate matters requiring additional monitoring or follow-up.
- Make appropriate service recovery recommendations.
- Promote teamwork and quality service through daily communication and coordination with other departments.
- Comply with Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Guest Service Department Operating Procedure, and Standard Operating Procedures.
- Exhibit the company’s “Count On Me” philosophy by responding to the needs of guests, associates, and others, being respectful, and delivering a great experience.
- Perform other duties as needed.
Benefits
- Medical, dental, and vision coverage for associates who meet eligibility requirements.
- Flexible spending accounts.
- Life and accident coverage.
- Disability coverage.
- Paid time to volunteer at an approved organization through Wish Day.
- 401(k) with employer match, subject to eligibility requirements.
- Legal and identity theft plan.
- Voluntary income protection benefits.
- Wellness program, subject to provider availability.
- Employee Assistance Program.
- Paid time off, including 12 vacation days and 6 holidays per year, prorated based on hire date.
- Sick leave in accordance with applicable laws and ordinances.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
