Housekeeper Supervisor at Polo Towers by Hilton

MasterCorp • Las Vegas, NV

9d

About The Position

The Timeshare Supervisor/Inspector oversees cleaning personnel to ensure that units are cleaned effectively and efficiently while consistently meeting quality and timeliness standards. The supervisor ensures the company’s mission and values are followed by reporting staff, promotes a high standard of excellence, and helps ensure units are turned on time. The role also supports resort operations through staff training, unit inspections, inventory and linen tasks, maintenance reporting, and guest service. Full-time and part-time positions are available.

Requirements

• High school diploma or an equivalent combination of education and work experience.
• Passion for cleanliness.
• Demonstrated motivational skills.
• Strong work ethic.
• Ability to train others.
• Desire to help others.
• Ability to work irregular hours.

Responsibilities

• Develop and maintain a high standard of excellence within staff.
• Assign duties to housekeeping personnel.
• Prepare rooms for housekeepers during busy or peak periods when requested.
• Clean rooms using MasterCorp’s 7-step process during busy or peak periods when requested.
• Assist with training existing staff and new recruits.
• Report unit maintenance issues according to company procedure.
• Examine carpets, drapes, and furniture for stains, damage, or wear and report findings as necessary.
• Inspect and prepare clean units, and report them as vacant and ready.
• Inspect units and complete the required number of report cards per week.
• Replace kitchen inventory and supplies as needed.
• Help keep storage closets clean and organized.
• Report lost-and-found items to the Executive Housekeeper.
• Ensure a safe working environment at each site and office.
• Perform duties related to site operations as directed by the Executive Housekeeper.
• Promote a sense of urgency among housekeeping staff so units are turned on time.
• Be prompt with assignments and appointments.
• Use supplies and equipment efficiently and effectively.
• Perform inventory and linen-supply tasks, including assisting with linen inventories as directed.
• Manage the time efficiency of direct reports.
• Help resolve guest complaints promptly.
• Cultivate and develop positive customer relations.
• Assist resort guests and owners as needed.
• Maintain knowledge of the resort.
• Perform other duties and tasks assigned in conjunction with services contracted with the client.

Benefits

• Refer-a-friend bonus potential.
• Paid training.
• Benefits package including medical, vision, and dental coverage, and paid time off.
• Opportunities for growth and career development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED