HOUSEKEEPER LEAD (FULL TIME)
About The Position
Crothall Healthcare is hiring a full-time Housekeeper Lead at OU Children's Hospital in Oklahoma City, Oklahoma. The role supervises, trains, and inspects assigned housekeeping staff to ensure procedures meet unit standards, and assists staff as needed to provide high-quality service. The schedule is Monday through Friday, with hours that may vary and rotating weekends required. The pay range is $16.50 to $21.00 per hour. The Housekeeper Lead provides detailed customer service, monitors staff attendance and coverage, addresses guest complaints, coordinates breaks, and distributes and updates assignment sheets. The role also manages assigned keys, radios, and beepers; checks staff equipment and supplies; inspects areas for cleaning quality; and helps maintain high standards of cleanliness and service. The position may also conduct staff training and perform other assigned duties.
Requirements
- At least two years of prior hospital supervisory experience.
Responsibilities
- Provide quality customer service with one-on-one attention to detail.
- Ensure assigned staff report to work and clock in properly, and document late or absent employees.
- Resolve internal and external guest complaints to support guest satisfaction.
- Document call-offs and arrange replacements for any shift.
- Coordinate assigned staff breaks.
- Prepare and distribute assignment sheets, review priorities, and communicate additions or changes during the shift.
- Assign keys, radios, and beepers to staff; maintain accurate assignment records and ensure key security.
- Check equipment used by staff for adequate supplies, neatness, cleanliness, and mechanical problems, and instruct designated personnel to correct deficiencies.
- Inspect areas to confirm cleaning standards have been met.
- Assist staff in maintaining high standards of cleanliness and service.
- Conduct staff training as assigned.
- Contribute to the team and demonstrate professionalism with customers, coworkers, and others.
- Perform other duties as assigned.
Benefits
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and the Choice Auto and Home Program
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance and accidental death insurance
- Disability insurance
- Commuter benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- May be eligible for paid and/or unpaid time off in accordance with applicable laws
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
