HOUSEKEEPER LEAD (FULL TIME)

Compass Group•University City, MO

4d•Onsite

About The Position

The Housekeeper Lead supervises, trains, and inspects assigned housekeeping staff to ensure procedures meet unit standards. The role assists staff as needed to provide high-quality service to guests and customers, and helps maintain cleanliness, service, and operational standards. The position is full time, with days that may vary and a schedule of 8:00 a.m. to 4:30 p.m. The work location is Washington University in St. Louis, Saint Louis, Missouri. The fixed pay rate is $20.00 per hour.

Requirements

Previous hotel housekeeping leadership experience is preferred.

Nice To Haves

Previous hotel housekeeping leadership experience.

Responsibilities

Provide quality customer service with one-on-one attention to detail.
Ensure assigned staff report to work and clock in properly, and document late or absent employees.
Resolve internal and external guest complaints to ensure guest satisfaction.
Document call-offs and arrange replacements for shifts.
Coordinate breaks for assigned staff.
Prepare and distribute assignment sheets, review priorities, and communicate additions or changes during the shift.
Assign keys, radios, and beepers to staff, maintain accurate assignment records, and ensure key security.
Check staff equipment for adequate supplies, neatness, cleanliness, and mechanical problems, and direct personnel to correct deficiencies.
Inspect areas to confirm cleaning standards have been met.
Assist staff in maintaining high standards of cleanliness and service.
Conduct staff training as assigned.
Contribute to the team and demonstrate professionalism with customers, colleagues, and others.
Perform other duties as assigned.

Benefits

Free lunch or meals at select locations.
Uniforms and laundering service at select locations.
Free metro pass.
Retirement plan.
Associate shopping program.
Health and wellness programs.
Discount marketplace.
Identity theft protection.
Pet insurance.
Voluntary benefits, including critical illness, accident, and hospital indemnity insurance, legal services, and a choice auto and home program.
Medical insurance for full-time associates.
Dental insurance for full-time associates.
Vision insurance for full-time associates.
Life insurance and AD&D for full-time associates.
Disability insurance for full-time associates.
Commuter benefits for full-time associates.
Employee assistance program for full-time associates.
Flexible spending accounts for full-time associates.
Potential paid and/or unpaid time off in accordance with applicable law.