House Person - Hotel Katerina

Oxford Suites & Hotels•Chico, CA

13d•$17 - $18•Onsite

About The Position

The House Person at Hotel Katerina is responsible for maintaining Four-Diamond cleanliness and organization throughout the hotel. This role supports the housekeeping and operations teams by keeping public spaces, hallways, and back-of-house areas clean, well-stocked, and guest-ready. The House Person also delivers supplies, helps set up special events, responds to guest requests, and contributes to a luxury guest experience by meeting and exceeding service standards with attention to detail. The role includes maintaining indoor and outdoor public areas; cleaning and organizing housekeeping supplies and carts; reporting maintenance needs; greeting and assisting guests; delivering luggage, supplies, flowers, and packages; and transporting guests in a company vehicle when necessary. Additional duties may include maintaining reader boards, stocking the gift shop if applicable, setting up meeting rooms, participating in the drivers program, and performing other hotel-related tasks as assigned. Duties must be performed in accordance with company standards, food safety and sanitation requirements, safety standards, and security procedures.

Requirements

Proof of eligibility to work in the United States.
Reliable transportation to and from work.
Ability to work a flexible schedule, including evenings, weekends, and holidays.
Reliable and consistent attendance.
Ability to perform frequent simple grasping, fine manipulation, and repetitive hand and arm movements.
Ability to lift 50 pounds occasionally and frequently exert up to 20 pounds of force to push, pull, carry, lift, or otherwise move objects.
Ability to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces occasionally.
Ability to walk outdoors in varied weather conditions, including rain, wind, snow, and heat.
Ability to climb stairs inside and outside, frequently lift 20 pounds, and occasionally lift up to 50 pounds.

Nice To Haves

High school diploma or GED preferred.
At least 1 year of hospitality or hotel work experience preferred.

Responsibilities

Maintain cleanliness throughout indoor and outdoor public areas, including lobbies, hallways, meeting rooms, restrooms, stairwells, elevators, pool and fitness areas, business center, entrances, walkways, parking areas, and surrounding grounds.
Dust, vacuum, mop, and polish areas to uphold Four-Diamond standards.
Maintain outside areas by picking up trash, cleaning ashtrays, and policing the dumpster area.
Stock and organize housekeeping closets and carts, and deliver supplies to room attendants as needed.
Empty room attendant carts of soiled linen and trash.
Clean corridor walls and doors, and polish mirrors, guest-room door numbers, and elevator doors.
Maintain the cleanliness of the hotel van and follow food safety, sanitation, safety, and security procedures.
Identify and promptly report maintenance repairs to a supervisor or General Manager.
Be knowledgeable about emergency situations and respond as appropriate.
Greet guests warmly, provide directions and recommendations, and deliver a high level of customer service.
Escort guests to rooms when requested, manage luggage, and deliver supplies, flowers, and packages.
Transport guests using a company vehicle when necessary.
Maintain hotel reader boards, stock the gift shop if applicable, assist with meeting room setup, and communicate effectively with hotel staff.
Maintain regular availability for scheduled shifts and adhere to attendance policies.
Participate in the drivers program or perform other hotel-related duties as assigned.