House Person

Lodging Dynamics•Miami Beach, FL

11d

About The Position

The House Person cleans and maintains items and surfaces in designated hotel areas to ensure the hotel's cleanliness standards. The work covers public spaces—including the entrance, lobby, restaurants or breakfast area, public restrooms, elevators, and pool areas—and service areas such as employee break rooms, offices, and the Housekeeping department. The role works with hotel guests and visitors and coordinates with Housekeeping, Laundry, and Engineering staff. The position involves variable temperatures and noise levels, indoor and outdoor work, and potential exposure to fumes, odors, dust, mites, chemicals, and biohazards. The employee must be able to perform the listed physical activities and may also be assigned other job-related duties by a supervisor. This description does not create an employment contract; the position is described as at-will.

Requirements

Attention to detail, speed, and accuracy when performing job functions.
Ability to prioritize and organize tasks.
Ability to think clearly, remain calm, and solve problems using good judgment.
Ability to follow specific directions thoroughly.
Desire to understand guests' service needs.
Ability to work cohesively with coworkers as part of a team and with minimal supervision.
Ability to maintain confidentiality of guest information and pertinent hotel data.
Ability to communicate satisfactorily with guests, management, and coworkers so they understand.
Ability to exert physical effort transporting up to 100 lbs.
Ability to endure various physical movements throughout work areas, reach 5 feet, and remain stationary for 8 hours throughout a work shift.

Nice To Haves

Previous experience cleaning public buildings.
Knowledge of proper chemical handling.
Fluency in English, verbal and non-verbal.
Fluency in a foreign language, preferably Spanish.
High school graduation or equivalent vocational training.
Experience in the hospitality industry in a similar position.
Previous guest relations training.

Responsibilities

Maintain knowledge of and comply with departmental policies, service procedures, and standards.
Use and maintain equipment correctly and only as intended.
Anticipate guest needs, respond promptly, acknowledge guests, maintain positive guest relations, and use the 15/5 rule when greeting guests.
Know hotel services, features, and local attractions to answer guest inquiries; resolve complaints to ensure guest satisfaction.
Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
Secure assigned keys and beepers; ensure the security of hotel property.
Review assignment sheets, update completed assignments, and check with the Supervisor and Housekeeping office for additional assignments during the shift.
Review assigned areas and remove trash and debris; stock cleaning carts with designated supplies and equipment.
Maintain closets by removing trash, wiping shelves and counters, sweeping and waxing floors, and moving non-floor items to proper storage.
Clean designated areas using proper chemicals, tools, and equipment, and ensure nothing is stored in stairwells.
Transport food and beverage trays or items from public areas to service areas.
Check under furniture for debris, reposition furniture according to the floor plan, inspect furniture for damage, report damage, and dust and polish woodwork.
Remove dust and debris from upholstered furniture, including crevices and under cushions.
Dust pictures, frames, mirrors, fire extinguisher boxes, exit signs, and air vents.
Clean lamps, light fixtures, and switches, and check that they work properly.
Clean windows, frames, and ledges; wash windows as assigned.
Clean public phones and reposition them; replace soiled or damaged phone books.
Dust drapes weekly and realign them daily.
Inspect planters and plants, remove debris, and polish planters.
Clean doors, door frames, baseboards, ledges, and corners; polish brass surfaces.
Empty public-area trash containers, ashtrays, and ash urns; remove trash, debris, and cobwebs from balconies and patios.
Empty or replace vacuum cleaner bags and clean the machine.
Clean public and employee bathroom mirrors, vanities, sinks, toilets or urinals, shower walls and curtains, and floors; replenish facial tissue, toilet tissue, paper towels, and soap.
Stock vending machines in public and employee bathrooms.
Sweep the front entrance daily and sweep and rinse the pool deck daily; remove soiled pool towels and return them to Laundry.
Report damage or maintenance problems to the Supervisor and turn in lost-and-found items.
Install cleaned or new drapes and stock Housekeeping department supplies as needed.
Remove grease buildup from front entrance driveways as scheduled.
Ensure floor-care equipment receives scheduled preventive maintenance.
Perform Room Attendant or Laundry functions as needed.