House Person

Lodging Dynamics•Miami Beach, FL

About The Position

The House Person cleans and maintains designated public and service areas of the hotel to meet the hotel's cleanliness standards. Work areas include the front entrance, lobby, restaurants and breakfast area, public restrooms, elevators, pool areas, employee break room, offices, and Housekeeping department spaces. The role involves working indoors and outdoors under variable temperature and noise conditions, and around fumes, odors, dust, mites, chemicals, and biohazards. The House Person maintains cleanliness, sanitation, and organization; uses cleaning equipment and chemicals correctly; responds to guest needs and concerns; and reports damage, maintenance issues, and lost-and-found items. The position may also perform Room Attendant or Laundry duties as needed. This job description does not create an employment contract and describes an at-will employment relationship.

Requirements

Willingness to perform job functions with attention to detail, speed, and accuracy.
Ability to prioritize and organize tasks.
Ability to think clearly, remain calm, and solve problems using good judgment.
Ability to follow specific directions thoroughly.
Desire to understand guests’ service needs.
Ability to work cohesively with coworkers as part of a team and with minimal supervision.
Ability to maintain confidentiality of guest information and pertinent hotel data.
Ability to communicate satisfactorily with guests, management, and coworkers so they understand.
Ability to exert physical effort to transport up to 100 pounds.
Ability to endure varied physical movements throughout work areas.
Ability to reach 5 feet.
Ability to remain stationary for 8 hours throughout a work shift.

Nice To Haves

Previous experience cleaning public buildings.
Knowledge of proper chemical handling.
Fluency in spoken and non-verbal English.
Fluency in a foreign language, preferably Spanish.
High school graduation or equivalent vocational training.
Experience in the hospitality industry in a similar position.
Previous guest-relations training.

Responsibilities

Follow departmental policies, service procedures, and standards; use and maintain equipment correctly and only as intended.
Anticipate and respond promptly to guests’ needs, acknowledge guests, maintain positive guest relations, and resolve complaints to ensure guest satisfaction.
Use the 15/5 rule when greeting guests; know hotel services, features, and local attractions to answer inquiries accurately.
Maintain the security of assigned keys, beepers, and hotel property.
Review assignment sheets, update completed assignments, and check with the Supervisor and Housekeeping office for additional work during the shift.
Inspect assigned areas and remove trash and debris; stock cleaning carts with designated supplies and equipment.
Clean and organize closets, including removing trash, wiping surfaces, sweeping and waxing floors, and moving non-floor items to proper storage.
Clean designated areas using appropriate chemicals, tools, and equipment; ensure nothing is stored in stairwells.
Transport food and beverage trays or items found in public areas to service areas.
Check beneath furniture for debris, remove it, and return furniture to the correct floor plan; inspect furniture for damage and report issues.
Dust and polish woodwork; clean upholstered furniture, including crevices and under cushions; dust pictures, frames, mirrors, fire extinguisher boxes, exit signs, and air vents.
Clean lamps, light fixtures, and switches, and check that they work properly.
Clean windows, frames, and ledges as assigned; clean house and public phones and replace soiled or damaged phone books.
Dust drapes weekly and realign them daily; inspect planters and plants, remove debris, and polish planters.
Clean doors, door frames, baseboards, ledges, corners, and brass surfaces.
Empty trash containers, ashtrays, and ash urns in public areas; remove debris and cobwebs from balconies and patios.
Empty and replace vacuum cleaner bags and clean the machine.
Clean public and employee bathrooms, including mirrors, vanities, sinks, toilets or urinals, shower walls, curtains, and floors; replenish tissues, paper towels, and soap in the correct amounts and locations.
Stock vending machines in public and employee bathrooms.
Sweep the front entrance daily and sweep and rinse the pool deck daily; remove soiled pool towels and return them to Laundry.
Report damage and maintenance problems to the Supervisor and turn in lost-and-found items to the Supervisor.
Install cleaned or new drapes and stock Housekeeping department supplies.
Remove grease buildup on front entrance driveways as scheduled.
Ensure floor-care equipment receives scheduled preventative maintenance.
Perform Room Attendant and Laundry functions as needed.