HOUSE PERSON
About The Position
The House Person cleans and maintains guest hallways, stairwells, elevators, vending areas, and housekeeping service areas in accordance with housekeeping procedures and standards. The role supports Guest Room Attendants by delivering supplies and clean linens, stripping beds and vacant rooms, collecting soiled linens and trash, and keeping floor and storage closets stocked, clean, and organized. The House Person also responds to guest requests, reports maintenance or lost-and-found issues, and may perform Guest Room Attendant duties as needed. Team members are expected to provide professional customer service, work harmoniously with coworkers and supervisors, follow safety, security, and operating procedures, and attend required departmental training. Regular, punctual attendance and completing assigned duties are essential. Training is provided; no prior experience is necessary.
Requirements
- No experience is necessary; training will be provided.
- Ability to operate a floor buffer and stripping machine.
- Ability to operate a vacuum cleaner.
- Excellent customer service skills.
- Good verbal and written communication skills.
- Excellent organizational skills.
- Ability to deal effectively and professionally with the general public and attend to customer needs.
- Ability to work harmoniously and professionally with coworkers and supervisors.
- Must successfully pass a stringent background investigation.
- Must complete pre-employment and random drug screening.
- Must be able to lift at least 25 pounds.
Responsibilities
- Strip vacant rooms, removing linens, terry, trash, and service trays.
- Stock and organize storage and linen closets with clean linens and required amenities; prepare rollaways.
- Continuously remove trash and soiled linens from housekeeping carts.
- Clean guest elevators and vending areas, including trash receptacles, mirrors, doors, floors, and vending-machine glass.
- Clean guest hallways and stairwells according to prescribed procedures and safety and security requirements.
- Walk assigned floors at the beginning and end of shifts; remove newspapers, service trays, trash, and linens, empty ash urns, and address areas needing immediate cleaning.
- Sort dirty linens and place them in the appropriate linen chute or designated loading-dock bins.
- Remove trash from service areas and take it to the appropriate location.
- Perform Guest Room Attendant duties as needed.
- Respond to guest needs and provide items such as irons, cribs, and additional towels.
- Report lost-and-found articles, damage, merchandise problems, and maintenance issues to the Housekeeping Inspector.
- Respond to requests and questions promptly and efficiently.
- Serve as a mentor when assigned to train new House Persons using the buddy system.
- Attend required departmental training, including training on bio cleanup, carpet shampooing, and chemical safety.
- Comply with Housekeeping/Public Areas and Global Standard Operating Procedures.
- Provide customer service to internal and external guests and assist with questions or requests.
- Build professional relationships with team members and work associates and support a collaborative work environment.
- Perform other duties as necessary.
- Maintain punctual and regular attendance according to the assigned schedule and attendance policy.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
