Guest Room Attendant - Hotel Katerina

Oxford Suites & Hotels•Chico, CA

13d•$17 - $18•Onsite

About The Position

The Guest Room Attendant at Hotel Katerina, part of Oxford Collection of Hotels, maintains impeccably clean and well-appointed guest rooms in a high-occupancy, fast-paced, full-service luxury or boutique-style hotel. The role supports elevated Four-Diamond service standards through detailed cleaning and sanitizing, guest-focused service, and operational excellence. The attendant prepares rooms to exceed guest expectations and create a comfortable, polished environment, while supporting the hotel’s cleanliness and service standards across guest rooms and shared areas. The position also involves responding to guest requests, communicating with hotel staff, reporting maintenance issues and lost items, completing shift activity logs, and helping onboard peers. The role requires reliable attendance and the ability to work a flexible schedule, including evenings, weekends, and holidays. Physical work includes frequent repetitive hand and arm movements, lifting and moving objects, bending, squatting, kneeling, walking on uneven surfaces, and climbing stairs, as well as occasional outdoor work in varied weather.

Requirements

Proof of eligibility to work in the United States.
Reliable transportation to and from work.
Ability to work a flexible schedule, including evenings, weekends, and holidays.
Reliable and consistent attendance.
Ability to perform frequent simple grasping, fine manipulation, and repetitive hand and arm movements.
Ability to lift 50 pounds occasionally and often exert up to 20 pounds of force to push, pull, carry, lift, or otherwise move objects.
Ability to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces occasionally.
Ability to walk outside in varied weather conditions, including rain, wind, snow, and heat.
Ability to climb stairs inside and outside, frequently lift 20 pounds, and occasionally lift up to 50 pounds.

Nice To Haves

High school diploma or GED preferred.
At least 1 year of hospitality or hotel work experience in a Four-Diamond full-service or boutique hotel preferred.
Housekeeping experience preferred.
Experience in high guest-turnover settings preferred.

Responsibilities

Clean and sanitize guest rooms to Four-Diamond cleanliness and presentation standards before guest check-in.
Prepare rooms to luxury standards by making beds, dusting, vacuuming, polishing furnishings, and changing or replenishing linens, towels, and guest amenities as needed.
Perform deep cleaning as needed.
Keep hallways, public areas, and closets neat and clean; dispose of trash and recyclables appropriately.
Prepare the housekeeping cleaning cart for the next day and report guest-borrowed items to the housekeeping supervisor.
Follow applicable food safety, sanitation, safety, and security requirements, and be prepared to respond to emergencies.
Report needed maintenance repairs promptly to the supervisor or General Manager.
Provide attentive customer service and personalized attention to guests, responding to special requests in a timely, friendly, and efficient manner.
Maintain a polished and professional demeanor, and protect the integrity, confidentiality, and sensitivity of information involving internal and external guests.
Report lost-and-found items and maintenance issues according to standard procedures.
Communicate effectively with hotel staff to support smooth service delivery.
Complete a daily activity log with relevant shift information for coworkers and leadership.
Support peer onboarding and model cleanliness and service standards.
Provide input about supply shortages and operational improvements.
Maintain regular availability for scheduled shifts and adhere to attendance policies.
Perform other duties as assigned.