Guest Room Attendant-Wellsworth Hotel

SHANER • Southbridge, MA

9d • Onsite

About The Position

The Guest Room Attendant cleans and services assigned guest rooms according to established hotel, franchise, and cleanliness standards. The role includes reporting maintenance deficiencies, responding to guest requests and complaints, and protecting the confidentiality and security of guest rooms. Attendants follow housekeeping, safety, and security procedures, maintain quality and cleanliness across daily assignments, and return and restock their carts at the end of each shift. Additional deep-cleaning and seasonal-cleaning tasks may be scheduled, along with other assigned duties. The position requires availability for a flexible schedule that includes weekends, holidays, and varied shifts.

The position is at the 203-room Wellsworth Hotel in Southbridge, Massachusetts, a full-service hotel with meeting and event facilities, restaurant and lounge, indoor pool, and fitness amenities. The hotel is part of Shaner Hotels, a hospitality owner-operator and management company.

Requirements

• At least one year of cleaning experience.
• Ability to communicate satisfactorily with guests, management, and coworkers so they understand.
• Knowledge of proper chemical handling.

Nice To Haves

• Previous hotel experience.
• Bilingual English/Spanish skills.
• Knowledge of local activities and attractions appropriate for the clientele.

Responsibilities

• Clean and service assigned guest rooms according to category priority and hotel and franchise standards.
• Maintain established standards of cleanliness and quality throughout daily assignments.
• Report maintenance deficiencies.
• Handle guest requests and complaints, working to ensure guest satisfaction.
• Maintain the confidentiality and security of all guest rooms.
• Observe house rules, safety rules, housekeeping room procedures, and security procedures.
• Return and restock the housekeeping cart at the end of the shift.
• Complete additional deep-cleaning and seasonal-cleaning functions as scheduled.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed