House Attendant - Lobby

Avion Hospitality Employee Services LLC•St. Petersburg, FL

About The Position

The House Attendant is responsible for cleaning and maintaining the appearance of hotel public areas, including floors, carpets, furniture, and public restrooms. Duties may also include deep cleaning assigned areas; setting up and maintaining lobby services and events; cleaning and setting up meeting rooms; assisting guests with luggage and delivering requested items to guest rooms; cleaning guestrooms as needed; and driving a shuttle van when required at the property. The attendant maintains hotel equipment and storage areas, follows hotel safety and emergency procedures, and provides friendly, courteous service to guests and associates.

Requirements

High school diploma or equivalent and/or experience in a hotel or related field is preferred.
A valid driver’s license for the applicable state is required for property-specific driving duties.
An acceptable motor vehicle driving record is required for property-specific driving duties.
Ability to convey information and ideas clearly.
Ability to evaluate and select among alternative courses of action quickly and accurately.
Ability to work well in stressful, high-pressure situations.
Ability to maintain composure and objectivity under pressure.

Responsibilities

Approach guest and associate interactions in a friendly, service-oriented manner.
Maintain regular attendance according to hotel standards and the schedule.
Maintain a professional appearance and wear the required uniform and name tag.
Follow Avion Hospitality standards and regulations to support safe and efficient hotel operations.
Clean and buff floors daily; shampoo public-area carpets and furniture as needed.
Clean public restrooms and maintain them throughout the shift as needed.
Respond to luggage-assistance requests at check-in and check-out in a friendly, efficient, and courteous manner.
Practice safe work habits to protect guests, associates, and self.
Handle lost-and-found items according to company standards.
Turn in keys and assignment sheets to Housekeeping or the Front Office at the end of the shift.
Complete the daily assignment checklist and submit it to the supervisor at the end of the day.
Follow company policies and house rules.
Put equipment away properly after use and maintain hotel equipment in working order and in its designated storage area.
Know and assist with emergency procedures during the overnight shift.
Clean guestrooms as needed.
Complete special projects assigned by the Housekeeping Manager.
Attend meetings as required by management.
Perform other duties as requested by management.
Depending on property needs, set up and maintain lobby functions, deliver requested service items to guest rooms, clean and set up meeting rooms, and drive a shuttle van when needed.