Grand Williston Hotel & Convention Center - House Attendant Lead

Aimbridge Hospitality•Williston, ND

About The Position

The House Attendant Lead serves as a primary point of contact for questions and complex problems in partnership with Housekeeping leadership. The role also performs House Attendant duties, including cleaning and maintaining hotel public areas, deep cleaning assigned areas, setting up and maintaining complimentary lobby functions such as coffee service and nightly concierge events, cleaning and setting up meeting rooms, delivering requested service items to guest rooms, and driving the shuttle van when needed at properties where applicable. The position requires a high school diploma or equivalent. At least one year of experience in a hotel or related field is preferred. A valid state driver’s license and an acceptable motor vehicle driving record are required for property-specific driving duties. The successful candidate communicates clearly, evaluates alternatives quickly and accurately, and remains composed and objective in stressful, high-pressure situations.

Requirements

High school diploma or equivalent.
A valid driver’s license for the applicable state and an acceptable motor vehicle driving record for property-specific driving duties.
Ability to convey information and ideas clearly.
Ability to evaluate and select among alternative courses of action quickly and accurately.
Ability to work well in stressful, high-pressure situations.
Ability to maintain composure and objectivity under pressure.

Nice To Haves

At least one year of experience in a hotel or related field is preferred.

Responsibilities

Comply with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
Clean and buff floors daily according to hotel standards.
Shampoo carpets in public areas according to hotel standards.
Shampoo furniture as needed according to hotel standards.
Clean public restrooms and ensure they are maintained regularly and as needed throughout the shift.
Handle luggage assistance requests at check-in and check-out in a friendly, efficient, and courteous manner.
Practice safe work habits to protect guests, fellow associates, and oneself.
Handle lost-and-found items according to Aimbridge Hospitality standards.
Turn in all keys and assignment sheets to Housekeeping or the Front Office at the end of the shift.
Complete the daily assignment checklist and submit it to the supervisor at the end of the day.
Perform other tasks and jobs as assigned by the supervisor or manager.
Serve as a primary point of contact for questions and complex problems in partnership with Housekeeping leadership.
Clean and maintain the appearance of hotel public areas and deep-clean assigned areas.
Set up and maintain complimentary hotel lobby functions, including coffee service and nightly concierge events.
Clean and set up meeting room functions.
Deliver requested service items to guest rooms.
Drive the shuttle van when needed at properties where applicable.