Hotside / Coldside Commercial & Residential Appliance Repair Field Service Technician
About The Position
Mr. Appliance is looking for a Hotside and/or Coldside Commercial & Residential Appliance Repair Field Service Technicians. This role involves providing high-quality maintenance services for customers' Commercial Kitchen Equipment such as Ice Machines, Cooking equipment, Walk-in Coolers/Freezers and Stand alone Refrigerator Coolers and/or Freezers, as well as Residential Appliances such as Washers, Dryers, Dishwashers, Refrigerators, Ovens, Ranges and Microwaves. The ideal candidate enjoys troubleshooting, problem-solving, and improving the home life of families in their community.
Requirements
- Exceptional Customer Service: Ability to deliver a great customer experience, showing empathy toward the customer, accurately diagnose and solve their problem.
- Getting from Diagnosis to Solution: Help the customer understand what needs to be done to resolve their issues quickly.
- Quality of Work: Requires critical thinking skills and the ability to problem solve to ensure customers are satisfied and the job is fixed correctly the first time.
- Efficiency: Be efficient with your time and the speed at which you can complete repairs.
- Punctuality and Reliability: Be available and show up on time.
- Pride in the Details: Keep work vehicle clean and organized, value attention to detail in completing customer information and reports.
- Ongoing Training: Not afraid to research new equipment and take advantage of training opportunities to expand knowledge and skills.
- High school diploma or equivalent
- Valid driver’s license and clean driving record
- EPA Type 1 or Universal CFC Certification required.
Nice To Haves
- Previous experience of one year or more in appliance repair is a plus!
Responsibilities
- Diagnose and repair home appliances and equipment as well as Commercial size Kitchen Equipment such as Ice Machines, Cooking equipment, Walk-in Coolers/Freezers and Stand alone Refrigerator Coolers and/or Freezers.
- Experience working on Residential Appliances such as Washers, Dryers, Dishwashers, Refrigerators, Ovens, Ranges and Microwaves.
- Provide cost estimates for repairs.
- Effectively communicate with the customer to ensure they understand the services needed.
- Order parts and ensure efficient use of company materials.
- Collect payment for work performed.
Benefits
- Health benefits are offered at first 30 days of employment.
- Retirement Savings 401K: 100% Company match on a portion of your pre-tax income for Full Time employees.
- PTO: paid time off of 10 days per year
- Paid Training: The Mr. Appliance Academy is designed to take you from Apprentice to Master Technician quickly.
- Bonus & Incentives: Generous bonuses and incentive pay.
- Company-Provided Perks: Company vehicle and iPad.
- TeamBuilder Bonus: Unlimited amount of on-going multi-level bonus money easily over $10,000 per year per referred technician on an on-going basis.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
