Hotel Valet Supervisor

Propark Mobility • Boston, MA

5d • Onsite

About The Position

Propark Mobility is hiring a full-time Hotel Valet Supervisor for a luxury hotel in Boston, Massachusetts. The position is scheduled Wednesday through Sunday, 3:00 PM to 11:00 PM, and pays $22.00 per hour plus cash tips. The role requires a valid driver's license held for at least two years, the ability to drive manual-transmission vehicles, and prior hotel hospitality experience.

The supervisor develops and trains shuttle drivers and valets, oversees customer service and day-to-day operations, manages staffing and payroll processes, and maintains client relationships. The role also supports budgets and financial goals, reviews revenue-control audits, ensures policy compliance, and completes required reports. The position may require working weekends and holidays and performing physical tasks such as standing, running, and carrying items weighing up to 50 pounds when needed.

Requirements

• Be at least 18 years old.
• Have a valid driver's license and at least two years of driving experience.
• Be able to drive manual-transmission (stick-shift) cars.
• Have prior hotel hospitality experience.
• Communicate effectively in written and spoken language, with a friendly and professional approach.
• Thrive in a fast-paced environment and help resolve customer issues positively and helpfully.
• Be organized, honest, thoughtful, trustworthy, loyal, dependable, self-sufficient, resourceful, collaborative, and decisive.
• Have a flexible schedule and be able to work weekends and holidays as the position may require.
• Be able to stand, run, and carry items weighing up to 50 pounds if needed.
• Have strong conversational communication skills.

Nice To Haves

• At least one year of valet parking experience.
• At least one year of customer service experience.

Responsibilities

• Develop and train shuttle drivers and valets to ensure job expectations are met.
• Review and approve work schedules to ensure adequate coverage while minimizing expenses.
• Develop and maintain excellent client relations and attend client meetings.
• Handle customer complaints and day-to-day operational issues.
• Manage employee work hour reports and submit payroll.
• Oversee the customer service program to ensure customer satisfaction.
• Develop budgets and monitor financials to meet business goals.
• Review and evaluate audits to ensure integrity of revenue control.
• Ensure compliance with company and client policies and procedures.
• Complete required reports.
• Perform other duties as assigned based on operational needs.

Benefits

• Free parking while on shift at the assigned Propark location.
• Flexible scheduling.
• Paid holidays.
• Wellness benefits according to city or state mandates.
• Free and confidential employee assistance program available 24/7 to employees and their families, including three free counseling sessions for each employee and each household family member.
• For full-time employees: paid vacation and an extra day off on their birthday.
• For full-time employees: benefits package including medical, HSA, FSA, dental, vision, six supplemental insurances, commuter benefits, pet insurance, and 401(k).
• The company offers seven paid holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, and a floating birthday holiday.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed