Hotel Valet Cashier - Disney World's Yacht & Beach Club Resorts

Towne Park • Vista, FL

5d

About The Position

The Valet Cashier secures guest vehicle keys and accurately collects and reconciles revenue while providing attentive, friendly hospitality services. The role includes greeting guests, responding to questions, providing information about the facility and local attractions, processing parking payments, maintaining accurate records, and organizing guest keys. The cashier operates a register, gate, and credit card machine and follows cash-handling procedures. The position follows established practices and procedures, with work checked frequently. Travel of up to 5% may be required.

The role requires a high school diploma or GED. Candidates must be able to pass a criminal background check and drug screen. One to three months of related customer service experience or training is required, or an equivalent combination of education and experience for candidates without a high school diploma or GED. Cashier or cash-handling experience is preferred.

The majority of work is performed outdoors for extended periods, potentially for the entire shift, and employees may experience extreme heat and cold. The position involves regular talking or listening; extended periods of sitting or standing; and may require running, walking, handling objects or controls, reaching, climbing stairs, balancing, stooping, kneeling, crouching, or crawling. Lifting demands include up to 50 pounds occasionally, up to 25 pounds frequently, and more than 10 pounds constantly.

Requirements

• High school diploma or GED required.
• Must pass a criminal background check and drug screen.
• One to three months of related customer service experience and/or training, or an equivalent combination of education and experience for candidates without a high school diploma or GED.
• Ability to understand 24-hour and military time systems and rates applicable to elapsed time.
• Ability to read and write standard English; comprehend simple instructions, short correspondence, and memos; and write simple correspondence.
• Ability to effectively present information in one-on-one and small-group situations to guests, clients, and employees.
• Ability to perform basic arithmetic, including calculations with American money and units of weight, volume, and distance.
• Ability to meet the described physical demands, including lifting and extended periods of sitting or standing.

Nice To Haves

• Cashier or cash-handling experience.

Responsibilities

• Maintain a pleasant, friendly, and professional demeanor with guests, co-workers, and clients; greet guests within five feet, use guest last names, and welcome them using the salutation of the day.
• Follow Towne Park phone etiquette and assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
• Collect and reconcile revenue, provide receipts upon request, categorize tickets for audit purposes, complete detailed shift reports, and follow cash bank procedures.
• Operate the register, gate, and credit card machine; learn daily events and applicable rates; identify and collect payment for overnight vehicles not yet charged for parking.
• Maintain claim checks and guest folio archives, produce guest vehicle key inventories for billing, and pull keys in pickup order.
• Keep the cashier booth, parking areas, and surrounding areas, including trash receptacles, clean and neat; complete assigned tasks promptly.
• Collect claim checks or tickets before issuing keys and check keys for vehicle location and damage surveys before securing them.

Benefits

• Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits, subject to eligibility requirements and plan terms.
• Employees are eligible to enroll in the company’s 401k retirement savings plan, subject to eligibility requirements and plan terms.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED