Hotel Valet Attendant - Houstonian Hotel Club & Spa

Towne Park • Houston, TX

7d • $10 - $12 • Onsite

About The Position

The Hotel Valet Attendant, referred to in the description as a Guest Service Associate, provides attentive, friendly, and efficient hospitality services. The role parks and retrieves guest vehicles safely and promptly and assists with luggage, including delivery, pickup, and storage as applicable. The attendant also helps guests with directions, transportation, reservations, facility amenities, and other requests, and handles vehicle claim checks, parking information, and related records and payments.

The position follows established procedures and specific operational directions, with work frequently checked or verified. Most work takes place outdoors for extended periods, potentially for an entire shift, in conditions that may include extreme heat and cold. Travel of up to 5% may be required. The stated hourly base pay range is $10–$12, plus daily cash tips. Standard shifts may run 7:00 a.m.–3:00 p.m., 1:00 p.m.–9:00 p.m., 3:00 p.m.–11:00 p.m., or 5:00 p.m.–2:00 a.m., depending on availability and hotel business volumes.

Requirements

• High school diploma or GED.
• Valid driver's license for the state where applying, or within a commutable distance from that state, as applicable.
• One month of related experience and/or training, or an equivalent combination of education and experience.
• Knowledge of principles and processes for providing customer and personal services.
• Ability to read and write standard English; understand simple instructions, short correspondence, and memos; and write simple correspondence.
• Ability to present information effectively in one-on-one and small-group situations to guests, clients, and coworkers.
• Ability to perform basic arithmetic with three-digit numbers, including calculations involving American money, and understand 24-hour time and rates based on elapsed time.
• Ability to perform parallel parking.
• Ability to meet the described physical demands, including extended periods of sitting or standing, occasional exertion of up to 100 pounds, frequent exertion of up to 50 pounds, and constant exertion of up to 20 pounds.

Nice To Haves

• Ability to operate a manual transmission.

Responsibilities

• Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; acknowledge and greet guests and use their last names during interactions.
• Use the salutation of the day, welcome guests, follow Towne Park phone etiquette, and remain in designated areas when not performing other tasks.
• Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage; open vehicle and hotel doors for guests.
• Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
• Deliver messages, items, and guest amenities as requested, and shuttle guests to locations approved by the site.
• Explain parking rates and vehicle retrieval procedures; issue claim checks after receiving vehicle keys and collect claim checks before returning keys.
• Complete and maintain vehicle ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record the vehicle location on key tags after parking.
• Calculate and collect revenue for vehicles when needed.

Benefits

• Employees may enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits, subject to eligibility requirements and plan terms.
• Company 401(k) retirement savings plan, subject to eligibility requirements and plan terms.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED