Resort Valet Attendant: Eilan Hotel & Spa
About The Position
The Resort Valet Attendant, also referred to as a Guest Service Associate, provides attentive, friendly, and efficient hospitality services to hotel guests. The role includes parking and retrieving guest vehicles safely and promptly, assisting with luggage and bell services, and responding to guest questions and requests. The attendant explains parking rates and retrieval procedures, handles vehicle keys and claim checks, maintains accurate valet records, and collects parking revenue when needed. The position follows established practices and procedures, with work frequently checked or verified. Work schedules depend on hotel business volumes and are discussed during the interview.
Requirements
- High school diploma or GED.
- Valid driver’s license for the state where applying, or within a commutable distance from that state, as applicable.
- One month of related experience and/or training, or an equivalent combination of education and experience.
- Knowledge of principles and processes for providing customer and personal services.
- Ability to read and write standard English; read and comprehend simple instructions, short correspondence, and memos; and write simple correspondence.
- Ability to present information effectively in one-on-one and small-group situations to guests, clients, and other employees.
- Ability to perform basic arithmetic with three-digit numbers and to perform calculations using American currency.
- Ability to understand 24-hour and military time systems and rates applicable to elapsed time.
- Ability to perform parallel parking.
Nice To Haves
- Ability to operate a manual transmission is highly desirable.
Responsibilities
- Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; greet guests within five feet and use guests’ last names during interactions.
- Welcome guests using the salutation of the day, follow Towne Park phone etiquette, and remain in designated areas when not completing tasks.
- Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage as needed; open vehicle and hotel doors for guests.
- Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
- Deliver messages, items, or guest amenities as requested, and shuttle guests to locations approved by the property.
- Explain parking rates and retrieval procedures; issue claim checks after receiving vehicle keys and collect claim checks before issuing keys.
- Complete and maintain vehicle ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record vehicle locations on key tags after parking.
- Calculate and collect revenue for vehicles when needed.
Benefits
- Employees may enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits, subject to eligibility requirements and plan terms.
- Employees may enroll in the company’s 401(k) retirement savings plan, subject to eligibility requirements and plan terms.
- Seasonal and temporary roles are not eligible for the listed benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
