Hotel Valet Attendant - Omni Resort @ ChampionsGate

Towne Park•Tallahassee, FL

2d•$12 - $20

About The Position

The Guest Service Associate provides attentive, friendly, and efficient hospitality service to guests. The role parks and retrieves guest vehicles promptly and safely, assists with luggage and bell services during arrivals and departures, and helps guests with directions, transportation, reservations, and questions about the facility and nearby attractions. The associate explains parking rates and retrieval procedures, manages vehicle claim checks and keys, completes vehicle and ticket records, and collects parking revenue when needed. Work is routine and performed according to established procedures and operational instructions, with work checked frequently. Most work is outdoors, potentially for the full shift, and may involve exposure to extreme heat and cold. Travel of up to 5% may be required.

Requirements

High school diploma or GED.
Valid driver's license for the state of application, or within a commutable distance from that state, as applicable.
One month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English and understand simple instructions, short correspondence, and memos.
Ability to write simple correspondence and present information effectively in one-on-one and small-group situations.
Ability to perform basic arithmetic with three-digit numbers and to use American currency, including rates based on elapsed time.
Ability to understand 24-hour and military time systems.
Ability to perform parallel parking.
Ability to meet the role's physical demands, including extended sitting or standing, walking, occasional running, stair climbing, bending, kneeling, crouching, crawling, and lifting or moving objects.

Nice To Haves

Ability to operate a manual transmission.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, co-workers, and clients; greet guests promptly and use their last names.
Welcome guests using the salutation of the day, follow Towne Park phone etiquette, and remain in designated areas when not completing other tasks.
Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage, and open vehicle and hotel doors for guests.
Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
Deliver messages, items, and guest amenities as requested, and shuttle guests to approved destinations.
Explain parking rates and vehicle retrieval procedures; issue claim checks after receiving vehicle keys and collect claim checks before returning keys.
Complete and maintain vehicle and ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record the location on key tags after parking vehicles.
Calculate and collect parking revenue when needed.