Overnight Valet Attendant - Omni Resort @ ChampionsGate

Towne Park•Tallahassee, FL

2d•Onsite

About The Position

The Guest Service Associate provides attentive, friendly, and efficient hospitality service to guests. The role includes parking and retrieving guest vehicles promptly and safely, assisting with luggage and bell services, and supporting guests during arrival and departure. The associate answers guest inquiries, provides information about the facility and nearby attractions, delivers requested items, and may shuttle guests to approved locations. The role also involves explaining parking rates and retrieval procedures, maintaining accurate valet and vehicle records, issuing and collecting claim checks, and calculating and collecting revenue when needed. Work is routine and performed according to established practices, procedures, and specific operational directions, with work frequently checked or verified. Most work is performed outdoors, potentially for the entire shift, and may involve exposure to extreme heat or cold. Travel of up to 5% may be required.

Requirements

High school diploma or GED.
Valid driver’s license for the state of employment, or within a commutable distance from that state, as applicable.
One month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English, understand simple instructions and correspondence, write simple correspondence, and present information effectively in one-on-one and small-group settings.
Ability to perform basic arithmetic with three-digit numbers and American money, understand 24-hour and military time, and understand rates applicable to time passed.
Ability to perform parallel parking.
Ability to meet the stated physical demands, including extended periods of sitting or standing, walking or running, climbing stairs, and lifting or moving objects.

Nice To Haves

Ability to operate a manual transmission.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, co-workers, and clients; acknowledge and greet guests and use their last names during interactions.
Welcome guests using the salutation of the day, follow proper phone etiquette, and remain in designated areas when not completing other tasks.
Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage as needed; open vehicle and hotel doors for guests.
Assist guests with directions, taxis, reservations, and other inquiries, and provide information about facility outlets, meeting rooms, amenities, and local attractions.
Deliver messages, items, and guest amenities as requested, and shuttle guests to locations approved by the property.
Explain parking rates and vehicle retrieval procedures, issue claim checks after receiving vehicle keys, and collect claim checks before issuing keys.
Complete and maintain valet ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record vehicle locations on key tags.
Calculate and collect revenue for vehicles when needed.