Overnight Valet Attendant - Omni Resort @ ChampionsGate

Towne Park • Champions Gate, FL

10h

About The Position

The Overnight Valet Attendant, described in the posting as a Guest Service Associate, provides attentive, friendly, and efficient hospitality service. The role parks and retrieves guest vehicles safely and promptly and assists with luggage during guest arrivals and departures, where applicable. It also supports guests with directions, transportation, reservations, facility information, deliveries, and other requests. The position follows established practices and procedures, with work and decisions guided by specific operational instructions and departmental guidelines.

Requirements

• High school diploma or GED.
• Valid driver’s license for the state where applying to work, or within a commutable distance from that state, as applicable.
• One month of related experience and/or training, or an equivalent combination of education and experience.
• Knowledge of principles and processes for providing customer and personal services.
• Ability to read and write standard English, understand simple instructions and correspondence, and write simple correspondence.
• Ability to present information effectively in one-on-one and small-group situations with guests, clients, and employees.
• Ability to perform basic arithmetic with three-digit numbers, tens and hundreds, and American currency; understand 24-hour and military time and rates based on elapsed time.
• Ability to perform parallel parking.

Nice To Haves

• Ability to operate a manual transmission is highly desirable.

Responsibilities

• Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; greet guests within five feet and use their last names during interactions.
• Use the appropriate salutation, welcome guests, follow Towne Park phone etiquette, and remain in designated areas when not completing other tasks.
• Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage as needed; open vehicle and hotel doors for guests.
• Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and nearby attractions; deliver requested messages, items, or guest amenities; shuttle guests to approved locations.
• Explain parking rates and vehicle retrieval procedures; issue claim checks after receiving vehicle keys and collect claim checks before returning keys.
• Complete and maintain vehicle ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record vehicle locations on key tags after parking.
• Calculate and collect vehicle revenue when needed.

Benefits

• Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits, subject to eligibility requirements and plan terms.
• Employees are eligible to enroll in the company’s 401(k) retirement savings plan, subject to eligibility requirements and plan terms.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED