Hotel Valet Attendant - The Stoneleigh, Autograph Collection

Towne Park•Dallas, TX

4d•Onsite

About The Position

The Hotel Valet Attendant, described in the posting as a Guest Service Associate, provides attentive, friendly, and efficient hospitality services. The role parks and retrieves guest vehicles safely and promptly, assists with luggage and bell services, and helps guests with directions, transportation, reservations, and information about the hotel and nearby attractions. The attendant explains parking rates and vehicle-retrieval procedures, maintains accurate valet records and claim-check information, and collects parking revenue when needed. The hourly base pay range is $10 per hour, with $16 per hour for the overnight shift (11:00 p.m.–7:00 a.m.). Standard shifts may be 7:00 a.m.–3:00 p.m., 3:00 p.m.–11:00 p.m., or 11:00 p.m.–7:00 a.m.; shifts may change based on hotel business volume. The position may require travel of up to 5%.

Requirements

High school diploma or GED.
Valid driver’s license for the state where applying, or within a commutable distance from that state, as applicable.
One month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English, comprehend simple instructions and short correspondence, write simple correspondence, and present information effectively in one-on-one and small-group situations.
Ability to perform basic arithmetic, including calculations involving American money, understand 24-hour and military time, and understand rates applicable to elapsed time.
Ability to perform parallel parking.
Ability to meet the described physical demands, including extended sitting or standing, walking, occasional running and lifting up to 100 pounds occasionally, 50 pounds frequently, or 20 pounds constantly.
Ability to work outdoors for extended periods and in extreme heat or cold.

Nice To Haves

Ability to operate a manual transmission is highly desirable.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; acknowledge and greet guests, use their last names, and welcome them with the salutation of the day.
Follow Towne Park phone etiquette and remain in designated areas when not completing other tasks.
Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage; open vehicle and hotel doors for guests.
Help guests with directions, taxis, reservations, and other inquiries, and provide information about hotel outlets, meeting rooms, amenities, and local attractions.
Deliver messages, items, or guest amenities as requested, and shuttle guests to locations approved by the hotel.
Explain parking rates and vehicle-retrieval procedures; issue and collect claim checks and vehicle keys according to procedure.
Complete and maintain valet ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record vehicle locations on key tags.
Calculate and collect revenue for vehicles when needed.