Hotel Valet Attendant - Fairfield Inn Clearwater Beach

Towne Park•Clearwater, FL

21h•Onsite

About The Position

The Hotel Valet Attendant, identified in the job description as a Guest Service Associate, provides attentive, friendly, and efficient hospitality services. The role parks and retrieves guest vehicles safely and promptly and assists guests with luggage, including delivery and pickup where applicable. The attendant also helps guests with directions, transportation, reservations, facility information, and other requests. The position follows established practices and procedures, with specific directions and frequent checks of work. The role includes explaining parking rates and retrieval procedures, maintaining complete vehicle and ticket records, handling claim checks and keys, and collecting parking revenue when needed. The stated hourly base pay range is $11.98 per hour plus tips. The work schedule is AM/PM.

Requirements

High school diploma or GED.
A valid driver’s license for the state of application, or within a commutable distance from that state, as applicable.
One month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English; comprehend simple instructions, short correspondence, and memos; and write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations to guests, clients, and coworkers.
Ability to perform basic arithmetic involving three-digit numbers, multiplication and division by 10s and 100s, and American currency.
Ability to understand 24-hour and military time systems and rates based on elapsed time.
Ability to perform parallel parking.

Nice To Haves

Ability to operate a manual transmission is highly desirable.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; greet guests promptly and use their last names during interactions.
Welcome guests using the salutation of the day, follow Towne Park phone etiquette, and remain in designated areas when not completing tasks.
Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage, and open vehicle and hotel doors for guests.
Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
Deliver messages, items, or guest amenities as requested and shuttle guests to approved locations.
Explain parking rates and vehicle retrieval procedures to guests.
Issue claim checks after receiving vehicle keys and collect claim checks before returning keys.
Complete and maintain vehicle ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record the vehicle location on key tags after parking.
Calculate and collect revenue for vehicles when needed.