Hotel Valet Attendant - Cadillac Hotel & Beach Club
About The Position
The Guest Service Associate provides attentive, friendly, and efficient hospitality services to hotel guests. The role involves parking and retrieving guest vehicles safely and promptly, assisting with luggage and bell services when needed, and helping guests with directions, transportation, reservations, and other inquiries. The associate also shares information about hotel outlets, meeting rooms, amenities, and nearby attractions; delivers messages and requested items; and may shuttle guests to approved locations. The position also handles valet procedures and related records, including explaining parking rates and retrieval procedures, managing claim checks and vehicle keys, recording vehicle and ticket details, documenting vehicle locations and damage surveys, and calculating and collecting parking revenue when needed. The role requires open availability for AM and PM shifts, with most work performed outdoors and possible exposure to extreme temperatures. Travel of up to 5% may be required.
Requirements
- High school diploma or general education degree (GED).
- Valid driver’s license for the state of application, or within a commutable distance from that state, as applicable.
- One month of related experience and/or training, or an equivalent combination of education and experience.
- Knowledge of principles and processes for providing customer and personal services.
- Ability to read and write standard English.
- Ability to read and comprehend simple instructions, short correspondence, and memos, and to write simple correspondence.
- Ability to present information effectively in one-on-one and small-group situations to guests, clients, and employees.
- Ability to perform basic arithmetic with three-digit numbers and to multiply and divide using tens and hundreds, including calculations with American currency.
- Ability to understand 24-hour and military time systems and rates based on elapsed time.
- Ability to perform parallel parking.
- Ability to meet the stated physical demands, including lifting or exerting force up to 100 pounds occasionally, 50 pounds frequently, and 20 pounds constantly.
Nice To Haves
- Ability to operate a manual transmission.
Responsibilities
- Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; greet guests promptly and use their last names during interactions.
- Welcome guests using the salutation of the day, follow Towne Park phone etiquette, and remain in designated areas when not completing tasks.
- Park and retrieve vehicles slowly and cautiously.
- Assist guests with bell services and luggage storage, and open vehicle and hotel doors for guests.
- Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
- Deliver messages, items, and guest amenities as requested, and shuttle guests to approved locations.
- Explain parking rates and vehicle retrieval procedures to guests upon arrival.
- Issue claim checks after receiving vehicle keys and collect claim checks before issuing keys.
- Complete and maintain valet ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts.
- Record vehicle locations on key tags after parking vehicles.
- Calculate and collect revenue for vehicles when needed.
Benefits
- Accident insurance
- Critical illness insurance
- Hospital indemnity insurance
- Telemedicine benefits
- 401(k) retirement savings plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
