Hotel Valet Captain - Cadillac Hotel & Beach Club

Towne Park • Miami Beach, FL

8d • $14 - $24

About The Position

The Hotel Valet Captain orchestrates the service experience for hotel guests and works alongside coworkers to ensure the site’s service standards are met or exceeded. Under the direction of the Account Manager, the role includes coordination and administrative duties, troubleshooting, and providing guidance when the manager is not on-site. The Captain is not a manager but may address critical issues and make judgment calls when an urgent response is needed. For non-urgent issues, the Captain reports the facts to the manager and seeks direction.

The role provides welcoming, professional guest service; opens hotel and vehicle doors; checks in guests; explains parking and retrieval procedures; and parks and retrieves vehicles safely. It also supports bell services and guest inquiries, leads coworkers by example, handles vehicle claims and keys, protects guest and customer information, and completes shift paperwork and revenue reconciliation.

The schedule requires open availability for AM and PM shifts. The position pays $14 per hour plus $5–$10 per hour in tips. Employees may enroll in accident, critical illness, hospital indemnity, and telemedicine benefits, as well as the company’s 401(k) plan, subject to eligibility requirements. The majority of work is outdoors for extended periods, potentially for the entire shift, and employees may be exposed to extreme heat and cold. Travel of up to 5% may be required.

Requirements

• High school diploma or GED.
• At least 18 years of age and able to pass a criminal background check, motor vehicle record check, and drug screen.
• Complete the Wheelchair Safety Training course provided by Towne Park.
• Six months of related experience and/or training, or an equivalent combination of education and experience.
• Maintain a valid driver’s license and clean driving record.
• Ability to drive a manual-transmission vehicle.
• Ability to speak, read, and write Standard English; comprehend simple instructions, correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group situations.
• Ability to follow written, oral, or diagrammed instructions using reasoning and understanding.
• Ability to perform basic arithmetic involving three-digit addition and subtraction, multiplication and division with 10s and 100s, and American currency.
• Ability to understand 24-hour and military time systems and rates applicable to elapsed time.
• Ability to meet the physical demands of the job, including extended sitting or standing, walking, running, handling objects or controls, reaching, climbing stairs, balancing, and stooping, kneeling, crouching, or crawling.
• Ability to exert up to 100 pounds of force occasionally, up to 50 pounds frequently, and up to 20 pounds constantly to move objects.

Responsibilities

• Maintain a pleasant, friendly, and professional demeanor with guests, client staff, and coworkers; greet guests promptly and deliver the site’s expected hospitality standards.
• Open vehicle and hotel doors, check in arriving guests, explain parking and retrieval procedures, and park and retrieve vehicles slowly and cautiously.
• Handle guest complaints and difficult situations with accuracy and composure.
• Use proper phone etiquette, assist with bell services and guest-room deliveries, and help guests with directions, taxis, reservations, and other inquiries.
• Maintain detailed knowledge of the client facility, including outlets, meeting rooms, amenities, area attractions, parking rates, and other relevant information.
• Lead coworkers by example and through effective communication; assign routine roles and, as directed by the Account Manager, assign non-ordinary roles or reduce staffing based on business conditions and approved methods.
• Issue claim checks only after receiving vehicle keys, collect claim checks before returning keys, and accurately record vehicle and claim information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts.
• Secure vehicle keys on a belt clip or in a locked key box.
• Ensure staff do not provide lift services to hotel or hospital guests; check wheelchairs for safe operation before each use and clean them after each use.
• Protect guest confidentiality in accordance with HIPPA requirements and safeguard customer financial and identifying information.
• Assist the Account Manager with work schedules and notify associates of schedule changes or openings as requested.
• Identify and collect revenue for vehicles; complete cash drop slips, envelopes, shift reports, and other paperwork accurately; and reconcile revenue and tickets at the end of each shift.

Benefits

• Employees may enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits, subject to eligibility requirements.
• Employees may enroll in the company’s 401(k) retirement savings plan, subject to eligibility requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED