Hotel Valet Attendant - Hyatt Regency Clearwater

Towne Park•Clearwater, FL

1d•Onsite

About The Position

The Guest Service Associate provides attentive, friendly, and efficient hospitality services to guests. The role parks and retrieves guest vehicles safely and promptly, assists with luggage and bell services where applicable, and helps guests with directions, transportation, reservations, and information about hotel amenities and local attractions. The associate also manages valet tickets and keys, explains parking procedures and rates, and collects parking revenue when needed.

Requirements

High school diploma or GED.
Valid driver's license for the state of application, or within a commutable distance of that state, as applicable.
At least one month of related experience or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English; comprehend simple instructions, short correspondence, and memos; and write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations.
Ability to perform basic arithmetic with three-digit numbers and American currency.
Ability to understand 24-hour and military time systems and rates applicable to elapsed time.
Ability to perform parallel parking.
Ability to meet the stated physical demands, including extended periods of sitting or standing, and moving objects with the described lifting forces.

Nice To Haves

Ability to operate a manual transmission.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; acknowledge and greet guests promptly, use guest last names, and welcome guests using the salutation of the day.
Follow proper phone etiquette and remain in designated areas when not completing other tasks.
Park and retrieve vehicles slowly and cautiously, open vehicle and hotel doors, and assist with bell services and luggage storage as needed.
Help guests with directions, taxis, reservations, and other inquiries; provide information about hotel outlets, meeting rooms, amenities, and local attractions.
Deliver messages, items, and guest amenities as requested, and shuttle guests to approved locations.
Explain parking rates and vehicle-retrieval procedures to guests.
Issue claim checks after receiving vehicle keys and collect claim checks before returning keys.
Complete and maintain valet ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record the vehicle location on key tags after parking.
Calculate and collect revenue for vehicles when needed.